Help Desk Support Specialist

Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Summary

This Full Time, exempt position is responsible for technical support needs of Faculty, Staff and Students at Concordia University Wisconsin (CUW). This position reports to the Senior Director of Technology and is located in Mequon, WI.

Job Duties & Responsibilities

• Provide IT related assistance for faculty, staff, and students.
• Provide 1st level computer support
• Identify, schedule, and train student workers.
• Perform other related duties as assigned.

Knowledge, Skills, & Abilities

• Technical knowledge and experience in operating systems, software, and hardware for personal computers is required.
• Knowledge and skill with multiple operating systems such as Microsoft and Macintosh is required.
• Desire to continue professional growth and skill acquisition through additional education and participation in professional organizations.
• Ability to prioritize tasks, organize work, and meet deadlines in a busy office setting.
• Ability to work independently, demonstrate ingenuity and prompt action in resolving problems, and maintain a high level of confidentiality.
• Strong communication, interpersonal, and organization skills are required.
• Ability to work evenings and weekends, as needed.
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the

Education & Experience

An associate degree in information technology and/or related work experience is preferred. At least one year of experience working in a customer service and/or helpdesk environment highly preferred

Compensation & Benefits

This is a full-time staff position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

Application Instructions

To receive full consideration, all applicants are asked to complete and submit an online employment application through the page. To begin, please click the Apply Now section on the job page and then click the Apply For This Position button to begin the application process.

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 70 undergraduate majors, over 40 master's degree programs, and 4 doctoral programs. There are also a variety of accelerated evening and e-learning programs.