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Sr. Operations Manager
LSG Sky Chefs • Phoenix, AZ 85040 • Posted 1 day ago
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In-person • Full-time • Senior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Senior Operations Manager at LSG Sky Chefs is responsible for ensuring the competitiveness of activities at the Customer Service Center (CSC), including planning, steering, and coordinating operation and production activities to achieve targets and objectives. This role involves executing the CSC planning, ensuring compliance with policies, managing business, overseeing economic and operating performance, and ensuring the CSC operates efficiently and in line with company framework and market requirements.
Responsibilities
- Execute the implementation of the CSC planning
- Ensure compliance with the policies provided by CSC and Corporate
- Provide data for the development of an annual business plan and budgeting for the CSC
- Implement the short-term manufacturing (or operation) planning in coordination with other relevant interfaces
- Oversee the CSC economic and operating performance
- Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements
- Ensure optimal deployment of human, technical, and material resources in the CSC
- Ensure the ordering of all materials needed at the CSC
- Ensure that the CSC work methods are in line with the company’s standards and customer contracts
- Initiate Capex requests
- Initiate and control continuous optimization of processes
- Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
- Ensure clear communication and close cooperation with all relevant internal and external interfaces
Qualifications
Required
- Bachelor’s degree or equivalent experience
- Five to seven years of experience in related field
Preferred
- Experience in managing multiple departments
- Excellent communication skills both verbal and written
- Polished presentation and interpersonal skills
- Good knowledge of Microsoft Office and Windows-based computer applications
Full Job Description
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
The job incumbent ensures the competitiveness of several/all activities at the Customer Service Center (CSC) and is responsible for planning, steering and coordinating several/all operation and production activities in order to achieve targets and objectives for the CSC.
Main Accountabilities
Business Strategy, Policies and Tools
- Execute the implementation of the CSC planning
- Ensure compliance with the policies provided by CSC and Corporate
Managing Business
- Provide data for the development of an annual business plan and budgeting for the CSC
- Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
- Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements.
- Ensure optimal deployment of human, technical and material resources in the CSC
- Ensure the ordering of all materials needed at the CSC
- Ensure that the CSC work methods are in line with the company’s standards and customer contracts
- Initiate Capex requests
- Initiate and control continuous optimization of processes
- Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
- Ensure clear communication and close cooperation with all relevant internal and external interfaces
Knowledge, Skills and Experience
- Bachelor’s degree or equivalent experience required
- In addition, five to seven years of experience in related field required
- Experience in managing multiple departments
- Excellent communication skills both verbal and written
- Polished presentation and interpersonal skills
- Good knowledge of Microsoft Office and Windows-based computer applications
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