Healthcare Team Lead

Looking to work from the comfort of your own home? Have experience as a Healthcare Team Lead? APPLY NOW to join our team!

We’re excited to welcome Team Leads to our expanding workforce! Be part of a TOP COMPANY in the healthcare sector. As we gear up for our busiest season, we’re searching for candidates who are passionate about healthcare and committed to delivering outstanding customer service!

Job Title: Healthcare Team Lead

Location: WORK FROM HOME - FULLY REMOTE - EQUIPMENT PROVIDED

Candidates must be located near TX (75056), NC (28217), or FL (32746) to qualify for this position.

Length of Role: Begins November 1st and runs until mid-February 2025. Full-time opportunities may be available based on business needs.

Pay: $20-23/hr

Schedule: 7am – 7pm CST or 8am – 8pm EST | Must be available for all shifts

Typically a Monday to Friday role, with some flexibility required for Saturday shifts.

As a Team Lead, you’ll oversee daily operations and coaching for remote staff handling Benefit Verifications within a designated Micro-Hub. You’ll support the Supervisor and Area Director or Manager in reaching daily and weekly productivity goals, meeting customer service standards, and ensuring quality control measures are implemented across all projects.

Key Responsibilities:

• Provide daily guidance to team members on processing Benefit Investigations
• Offer coaching and support for issue resolution to ensure successful benefit investigation outcomes
• Monitor seasonal employees’ performance to ensure compliance with client service level requirements
• Track team production daily to ensure performance standards and quality control are met
• Assist the Supervisor and Area Director/Manager with training initiatives for Reimbursement Specialists, Seasonal, to help them achieve required performance benchmarks
• Escalate issues to the Supervisor as needed following established protocols
• Contribute to the development of training materials for the program
• Maintain open lines of communication with team members
• Identify potential program issues and suggest solutions to the Supervisor
• Foster positive relationships with both internal and external customers
• Perform additional related duties as assigned

Ideal Candidate Profile:

• Minimum of 2 years of experience in a specialty pharmacy, medical insurance, reimbursement hub, physician’s office, or healthcare environment; insurance background preferred
• At least 1 year of supervisory or leadership experience
• Experience in processing benefit investigations in a fast-paced setting is highly desirable
• High School Diploma or GED required; Bachelor’s Degree preferred but not mandatory
• Experience managing a remote team is a plus

Essential Skills and Qualifications:

• Strong interpersonal skills with keen attention to detail
• Ability to understand and implement supervisory and coaching principles
• Capable of managing multiple tasks and meeting deadlines
• Proficient in Microsoft Office
• Effective in resolving associate issues promptly and efficiently
• Proven ability to escalate issues appropriately to management
• Creates a motivating and supportive team environment
• Skilled in task delegation
• Comfortable working remotely

Application Process includes:

Background check, virtual interview, and basic clerical assessments