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Assistant Manager - REEDS Jewelers, Streets at Southpoint
REEDS Jewelers • Durham, NC 27722 • Posted 1 day ago
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In-person • Full-time • Junior Manager
Job Highlights
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As an Assistant Manager at REEDS Jewelers, you will be responsible for inspiring associates to provide the best customer service, supporting the Store Manager in all aspects of store operations to ensure growth and profitability, and leading the repair department. This role involves managing the repair department's organization, strengthening customer service standards, and partnering with the corporate office on merchandise flow and asset protection. The ideal candidate is passionate about jewelry, gemology, and timepieces, and ready for more responsibility in operational policies and procedures.
Responsibilities
- Inspire associates to provide the best customer service
- Support the Store Manager in all aspects of the store's operations
- Lead and manage the store's repair department
- Ensure the essential organization of the department
- Strengthen the store's customer service standards
- Communicate follow through to customers
- Partner with the corporate office on the flow of merchandise
- Take ownership of asset protection in store transfers and case counts
- Own accurate and productive operations procedures
- Focus on the development of the team
- Assist with scheduling, payroll, daily reports, and communicating sales goals
- Coach the team through performance, reliability, and professionalism topics
- Support the Store Manager's efforts to recruit, train, coach, and motivate new team members
Qualifications
Required
- High School Diploma/Equivalent
- Proven written and verbal communication skills
- Demonstrated teamwork abilities
- Proven Retail/Customer Service experience, at least 1 year
- Comfortable utilizing technology such as iPads/tablets, Smartphones or computers
Preferred
- Management experience
- Bilingual
Full Job Description
Join REEDS Jewelers today! We proudly celebrated our 78th Anniversary in 2024. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.
As a REEDS Assistant Manager, you will be responsible for inspiring associates to provide the best customer service, and support the Store Manager in all aspects of the store's operations to ensure growth and profitability. It is the responsibility of the Assistant Manager to lead and manage the store's repair department. You'll own the essential organization of the department and strengthen the store's customer service standards and communicate follow through. Assistant Managers also partner with the corporate office and take ownership of the flow of merchandise and asset protection in store transfers and case counts.
The ideal candidate is passionate about jewelry, gemology, and timepieces, and can confidently guide customers to their perfect piece. You are trustworthy, a natural go-to person, a positive influence on your team, and you're ready for more responsibility in operational policies and procedures.
As this role is intended to prepare you to grow with our company, you become more accountable to accurate and productive operations procedures and focus on the development of the team. Assistant Managers are exposed to the Store Manager's day to day responsibilities and assists with scheduling, payroll, daily reports, and communicating sales goals. This also involves uniting with the store manager to coach the team through performance, reliability, and professionalism topics, and supporting the store manager's efforts to recruit, train, coach, and motivate new team members.
Thank you for your interest, and we hope you submit your application!
Requirements
High School Diploma/Equivalent
Must have proven written and verbal communication skills
Demonstrated teamwork abilities
Proven Retail/Customer Service experience, at least 1 year
Management experience preferred
Comfortable utilizing technology such as iPads/tablets, Smartphones or computers
Bilingual a plus!
Benefits
Our sales team earns an hourly base pay rate and monthly commission.
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
As a REEDS Assistant Manager, you will be responsible for inspiring associates to provide the best customer service, and support the Store Manager in all aspects of the store's operations to ensure growth and profitability. It is the responsibility of the Assistant Manager to lead and manage the store's repair department. You'll own the essential organization of the department and strengthen the store's customer service standards and communicate follow through. Assistant Managers also partner with the corporate office and take ownership of the flow of merchandise and asset protection in store transfers and case counts.
The ideal candidate is passionate about jewelry, gemology, and timepieces, and can confidently guide customers to their perfect piece. You are trustworthy, a natural go-to person, a positive influence on your team, and you're ready for more responsibility in operational policies and procedures.
As this role is intended to prepare you to grow with our company, you become more accountable to accurate and productive operations procedures and focus on the development of the team. Assistant Managers are exposed to the Store Manager's day to day responsibilities and assists with scheduling, payroll, daily reports, and communicating sales goals. This also involves uniting with the store manager to coach the team through performance, reliability, and professionalism topics, and supporting the store manager's efforts to recruit, train, coach, and motivate new team members.
Thank you for your interest, and we hope you submit your application!
Requirements
High School Diploma/Equivalent
Must have proven written and verbal communication skills
Demonstrated teamwork abilities
Proven Retail/Customer Service experience, at least 1 year
Management experience preferred
Comfortable utilizing technology such as iPads/tablets, Smartphones or computers
Bilingual a plus!
Benefits
Our sales team earns an hourly base pay rate and monthly commission.
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
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