Job Search Assistant
Staybridge Suites Front Desk Supervisor
Delco Development • Mount Laurel Township, NJ 08054 • Posted 5 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Front Desk Supervisor at Staybridge Suites supervises front desk staff and operations to ensure brand compliance and overall exemplary guest satisfaction. This role involves engaging with front desk staff to register guests, establish payment, and comply with brand standards. The supervisor also assists in training new employees, maintains accurate billing for guest stays, and provides concierge services. The position requires a willingness to accept the most effective role, even if it means going beyond the boundaries of the job description to ensure guest satisfaction.
Responsibilities
- Willingness to accept the most effective role
- Assists in training new employees and continuation of learning for existing employees in the brand standards of the hotel, as well as the Property Management System
- Complete brand required training and Property Management System training
- Welcome guests and follow proper brand-initiated standards for verbiage and process of checking guests in, checking guests out, maintaining satisfaction during the guest stay, and handling a high volume of phone calls
- Establish and maintain proper credit and/or cash handling, and ensure all billing as related to guest stays are correct and accurate
- Provide and assist front desk associates with proper information to provide "concierge services", which include information regarding entertainment, food and beverage options, local attractions, and directions to various locations
- Follow and comply with brand-initiated standards for proper documentation regarding guest issues or concerns, recording and obtaining proper room statuses, and ensuring all front desk associates are in compliance as well
- Work alongside front desk associates during peak periods to ensure proper standards and procedures are met, and ensure customer satisfaction
- Other duties as specified by the Front Office Manager on an "as need" basis
Qualifications
Required
- Previous front desk experience is a must, minimum 2-3 years
- PMS and/or Brand certifications from previous employment strongly preferred
- Lift up to thirty (30) pounds, unassisted
- Stand, walk, bend, and stretch for long periods
Full Job Description
Position Overview:
The Front Office Supervisor supervises front desk staff and operations to ensure brand compliance and overall exemplary guest satisfaction. The position engages and assist front desk staff in registering guests, establishing payment, and comply with brand standards in all facets of front desk operation. Provide service that may exceed the boundaries of the following description, without having to monetarily, physically, or mentally endangering yourself or compromise the positive public image of the hotel.
Essential Duties & Responsibilities:
+ Willingness to accept the most effective role
+ Assists in training new employees and continuation of learning for existing employees in the brand standards of the hotel, as well as the Property Management System
+ Complete brand required training and Property Management System training
+ Welcome guests and follow proper brand-initiated standards for verbiage and process of checking guests in, checking guests out, maintaining satisfaction during the guest stay, and handling a high volume of phone calls
+ Establish and maintain proper credit and/or cash handling, and ensure all billing as related to guest stays are correct and accurate
+ Provide and assist front desk associates with proper information to provide "concierge services", which include information regarding entertainment, food and beverage options, local attractions, and directions to various locations
+ Follow and comply with brand-initiated standards for proper documentation regarding guest issues or concerns, recording and obtaining proper room statuses, and ensuring all front desk associates are in compliance as well
+ Work alongside front desk associates during peak periods to ensure proper standards and procedures are met, and ensure customer satisfaction
+ Other duties as specified by the Front Office Manager on an "as need" basis
Qualifications:
+ Previous front desk experience is a must, minimum 2-3 years
+ PMS and/or Brand certifications from previous employment strongly preferred
+ Lift up to thirty (30) pounds, unassisted
+ Stand, walk, bend, and stretch for long periods
The Front Office Supervisor supervises front desk staff and operations to ensure brand compliance and overall exemplary guest satisfaction. The position engages and assist front desk staff in registering guests, establishing payment, and comply with brand standards in all facets of front desk operation. Provide service that may exceed the boundaries of the following description, without having to monetarily, physically, or mentally endangering yourself or compromise the positive public image of the hotel.
Essential Duties & Responsibilities:
+ Willingness to accept the most effective role
+ Assists in training new employees and continuation of learning for existing employees in the brand standards of the hotel, as well as the Property Management System
+ Complete brand required training and Property Management System training
+ Welcome guests and follow proper brand-initiated standards for verbiage and process of checking guests in, checking guests out, maintaining satisfaction during the guest stay, and handling a high volume of phone calls
+ Establish and maintain proper credit and/or cash handling, and ensure all billing as related to guest stays are correct and accurate
+ Provide and assist front desk associates with proper information to provide "concierge services", which include information regarding entertainment, food and beverage options, local attractions, and directions to various locations
+ Follow and comply with brand-initiated standards for proper documentation regarding guest issues or concerns, recording and obtaining proper room statuses, and ensuring all front desk associates are in compliance as well
+ Work alongside front desk associates during peak periods to ensure proper standards and procedures are met, and ensure customer satisfaction
+ Other duties as specified by the Front Office Manager on an "as need" basis
Qualifications:
+ Previous front desk experience is a must, minimum 2-3 years
+ PMS and/or Brand certifications from previous employment strongly preferred
+ Lift up to thirty (30) pounds, unassisted
+ Stand, walk, bend, and stretch for long periods
Search for other jobs like this one:
Search for popular related roles:
Front Desk Representative jobs in Mount Laurel Township, NJFront Office Supervisor jobs in Mount Laurel Township, NJFront Desk Supervisor Overnight jobs in Mount Laurel Township, NJFront Desk Professional jobs in Mount Laurel Township, NJFront Supervisor jobs in Mount Laurel Township, NJFront Desk/Guest Services Supervisor jobs in Mount Laurel Township, NJFront Desk Support jobs in Mount Laurel Township, NJFront End Department Supervisor jobs in Mount Laurel Township, NJFront Desk Attendant jobs in Mount Laurel Township, NJFront Desk Manager jobs in Mount Laurel Township, NJ
Search nearby locations hiring for this role:
Front Desk Supervisor jobs in Mays Landing, NJFront Desk Supervisor jobs in Prospect Park, PAFront Desk Supervisor jobs in Folcroft, PAFront Desk Supervisor jobs in Crestwood Village, NJFront Desk Supervisor jobs in Kulpsville, PAFront Desk Supervisor jobs in Woodlyn, PAFront Desk Supervisor jobs in Maple Glen, PAFront Desk Supervisor jobs in Plymouth Meeting, PAFront Desk Supervisor jobs in Pitman, NJFront Desk Supervisor jobs in Paoli, PA