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Service Desk Analyst - EROC
Insight Global • Remote • Posted 1 day ago
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Remote • Full-time • $15.00-$20.00/hr • Junior Level
Job Highlights
Using AI ⚡ to summarize the original job post
Insight Global is seeking a Service Desk Analyst to join one of their largest federal clients. This fully remote position, based in East Rutherford, NJ, requires on-site support as needed and operates in a 24x7x365 environment. The role involves providing onsite business support through various shifts, including night shifts, by managing operational incidents and service requests, and adhering to established Incident Management Processes.
Responsibilities
- Provide onsite business support by answering or making outbound customer calls
- Monitor operational dashboards and group email inbox
- Create, resolve, and/or escalate operational incidents and service requests
- Adhere to established Incident Management Process and Procedures when classifying, prioritizing, and escalating incidents
Qualifications
Required
- 1-3 years of prior Service Desk experience working with incident ticketing system and event management
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint
- Critical thinking skills
- Professional communication skills both written and verbal
- ITIL Foundation Certification
Preferred
- Experience supporting a financial/federal client
About Insight Global
Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.
Full Job Description
Job Description
Insight Global is looking for a Service Desk Analyst to join one of our largest federal clients. Daily work will be fully remote, but the candidate must be within driving distance of East Rutherford, NJ to be able to go on-site as needed. This position is in a 24 x 7x 365 environment, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests.
Familiarization or use of established Incident Management Process and Procedures must be adhered to when classifying, prioritizing, and escalating incidents. This is a night position working 8 pm EST - 8 am EST.
The pay range for this role is between 15/hr and 20/hr based on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
At least 1-3 years of prior Service Desk experience working with incident ticketing system and event management.
Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal - ITIL Foundation Certification
- Anyone who has supported a financial/federal client in the past null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Insight Global is looking for a Service Desk Analyst to join one of our largest federal clients. Daily work will be fully remote, but the candidate must be within driving distance of East Rutherford, NJ to be able to go on-site as needed. This position is in a 24 x 7x 365 environment, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests.
Familiarization or use of established Incident Management Process and Procedures must be adhered to when classifying, prioritizing, and escalating incidents. This is a night position working 8 pm EST - 8 am EST.
The pay range for this role is between 15/hr and 20/hr based on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
At least 1-3 years of prior Service Desk experience working with incident ticketing system and event management.
Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal - ITIL Foundation Certification
- Anyone who has supported a financial/federal client in the past null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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