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\nDelaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at The Westin Buffalo in Buffalo, New York. As Hotel Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
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\nIf you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
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\n**Pay**
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\nReceive a **$750 Sign-on Bonus!** Bonus is paid out over time!
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\n$17.50 - $19.00 / hour
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\nInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
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\n**Benefits at the Westin Buffalo**
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\nJoin our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.
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\n+ Health, dental, and vision insurance*
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\n+ 401k with company match*
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\n+ Paid vacation days and holidays*
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\n+ Paid parental bonding leave*
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\n+ Tuition or professional certification reimbursement*
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\n+ Weekly pay
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\n+ Free shift meal
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\n+ Free parking
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\n+ 30% discount at Jake's Cafe
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\n+ Discounted room rates for employees, friends, and family
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\n+ Generous Marriott discounts
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\n+ Referral bonus - earn $200 for each eligible referral
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\n+ Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
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\n*Available for full-time, year-round team members
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\n**Responsibilities**
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\n+ Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
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\n+ Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
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\n+ Implement policies, procedures, and service standards in conjunction with management.
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\n+ Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
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\n+ Coordinate with housekeeping department.
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\n**Qualifications**
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\n+ At least 2 years' experience in hospitality, front desk experience is preferred.
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\n+ Prior supervisory experience preferred.
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\n+ Computer literate in MS Office programs; some experience with property management systems preferred.
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\n+ Must be fluent in English language both spoken and written.
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\n+ No college degree required.
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\n**Physical Requirements**
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\n+ Stand and walk for extended periods of time.
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\n+ Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.
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\n**Shift Details**
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\nDay shift
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\nEvening shift
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\nHolidays
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\nEvenings as needed
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\nWeekends
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\nOvertime as needed
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\n**Who We Are**
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\nDelaware North operates the Westin Buffalo, situated within the company's global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake's Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.
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\nAt Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
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\nDelaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. ","datePosted":"2024-09-20","applicantLocationRequirements":{"@type":"Country","name":"United States"},"hiringOrganization":{"@type":"Organization","name":"Delaware North","sameAs":"https://www.delawarenorth.com/"},"employmentType":["FULL-TIME"],"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buffalo","addressRegion":"NY","postalCode":"14211","addressCountry":"United States"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":"17.50","maxValue":"19.00","unitText":"HOUR"}}}
Delaware North • Buffalo, NY 14211 • Posted 4 days ago
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Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at The Westin Buffalo in Buffalo, New York. The role involves supervising front desk operations and providing exceptional service to guests. This position offers a $750 sign-on bonus, competitive hourly pay, and a comprehensive benefits package. The ideal candidate will have at least 2 years' experience in hospitality, with front desk experience preferred, and prior supervisory experience.
About Delaware North
Delaware North is a global leader in hospitality and food service management, offering a wide range of products and services in sectors such as sports and entertainment venues, parks and resorts, gaming and casinos, and airports. Founded in 1915, the company has expanded its operations worldwide, providing food and beverage, lodging, retail, sports and recreation, and entertainment experiences to millions of guests. With notable subsidiaries like Patina Restaurant Group and TD Garden, Delaware North competes with industry giants like Aramark and Compass Group, solidifying its position as one of the largest privately held hospitality companies globally.
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