Application Customer Support Technician

Job Description

A client is looking for a Data Application Customer Support Representative to sit hybrid remote and onsite in Harrison, NY. This person will be responsible for supporting end-users at school districts in the database and software space. This will include providing information to user districts relating to preparation of data for submission. They will also manage tickets in ServiceNow and help district personnel via phone with basic data processing and application incidents such as student data populating incorrectly on the state reporting platform, missing attendance data, testing score or financial data platform issues, etc. This representative will resolve these issues by pulling data for them, looking for the root cause, and diagnosing the issue as to why certain information is inaccessible, why certain applications may be moving slowly, etc. They will work hand in hand with programming teams as needed for escalations. This person will also be training customers at school districts on the use of software applications. Customer service and communication skills are essential for this role, along with a strong technology and data-driven mindset. This person needs to be comfortable with the pay rate of $25-28/hr depending on years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

3+ years of experience in a Customer Service role

Experience providing inbound phone support with high call volume daily

Experience in technical customer service, specifically data processing operations and/or application support for end users

Strong knack for technology and ability to learn new platforms quickly

Strong verbal communication skills and documentation abilities

Strong Excel and Data Entry Skills Experience with educational applications such as Finance Manager, Wincap, eSchool Data, eSchool Plus, Infinite Campus, School Tools, or Power School null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.