Remote Systems Engineer III - INTL - United Kingdom

Job Description

One of the largest Automotive Retailers in the world is seeking a Systems Engineer. As a Systems Engineer, you will be part of our global Systems and Endpoint Engineering team. As a member of that team, you will be responsible for our on-prem server infrastructure (VMWare), storage, backup solutions, scripting & automations, as well as managing user accounts and resolving authentication issues. You will also work closely with our Service Desk team to handle and troubleshoot Tier II and III level tickets through Zendesk, ensuring timely and effective resolution. Your role involves fully troubleshooting some tickets, granting necessary permissions to end users, and diagnosing issues to their root cause. For complex problems, you will either fix them or escalate to the appropriate team. Strong problem-solving skills and a customer-focused approach are essential for success in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-5+ Years of experience as a Systems Engineer

-5+ years of experience with Office365

-5+ years of experience troubleshooting tier III tickets through Zendesk

-5+ years of experience with Quest

-5+ years of experience with Entra ID/Azure AD

-5+ years of using PowerShell for automation -Enterprise level Automotive Industry experience

-Enterprise level experience working with International teams

-Strong ability to support non-technical end users

-Experience supporting between 10,000-32,000 end-users null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.