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Assistant Customer Service Manager
C&S Wholesale Grocers, Inc. • Platteville, WI 53818 • Posted 4 days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Assistant Customer Service Manager at C&S Wholesale Grocers, Inc. is responsible for providing outstanding customer service and maintaining a positive customer experience. This role involves assisting the Customer Service Manager, training and coaching associates, ensuring quality service, controlling store shrink, maintaining a clean and safe environment, and managing front-end operations. The position requires a blend of customer service skills, management abilities, and physical stamina.
Responsibilities
- Provide outstanding Customer Service and customer relations at the front-end.
- Train and coach associates to guarantee consistent performance and quality service.
- React to all customer concerns quickly and effectively.
- Follow and enforce all RCS procedures.
- Perform customer intercepts to verify customer satisfaction.
- Control store shrink by monitoring cashier product handling and cashier ringing/scanning techniques.
- Write the schedule weekly for front-end associates.
- Complete merchandising associated with the front-end.
- Ensure that merchandise returns are fulfilled throughout the day.
- Ensure a clean and safe environment for associates and customers.
- Maintain a friendly, professional and well organized image in all areas of the front-end department.
- Prepare and retain reports/logs needed for store audit and state inspection purposes.
- Maintain supplies for front-end, place orders when needed and keep inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
- Perform special store level tasks/projects as assigned by the CSM and store manager.
Qualifications
Required
- High School Diploma - General Studies
- 0-2 years previous retail experience in the area of the front-end preferred
- Working knowledge of all aspects of front end operations
- Ability to make decisions and provide effective leadership
- Very strong customer service skills
- Strong communication, management/leadership skills, and decision making skills
- Conflict management skills
- Ability to manage multiple tasks
About C&S Wholesale Grocers, Inc.
C&S Wholesale Grocers is a premier wholesale grocery supply company based in the United States, serving over 7,700 independent supermarkets, chain stores, and institutions. The company offers a wide range of grocery, health and beauty, and general merchandise products, as well as supply chain solutions such as warehousing, transportation, and logistics services. With a focus on innovation and customer satisfaction, C&S Wholesale Grocers maintains a strong market position in the industry.
Full Job Description
**Position Overview**
The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.
**Job Description**
**Description**
+ Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
+ Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
+ React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
+ Follow and enforce all RCS procedures
+ Perform customer intercepts to verify customer satisfaction
+ Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
+ Write the schedule weekly for front-end associates
+ Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
+ Ensure that merchandise returns are fulfilled throughout the day
+ Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
+ Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
+ Prepare and retain reports/ logs needed for store audit and state inspection purposes
+ Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
+ Perform special store level tasks/projects as assigned by the CSM and store manager
+ Travel Required:No
**Environment**
+ Store : Grocery Warehouse (50F to 90F)
**Skills**
+ Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
+ Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
+ Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
+ Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
**Years Of Experience**
+ 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
**Qualifications**
High School Diploma - General Studies
**Shift**
1st Shift (United States of America)
**Company**
PW Retail Foods LLC
**About Our Company**
Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.
Company: PW Retail Foods LLC
Job Area: Front End
Job Family: Retail
Job Type: Regular
Job Code: JC1868
ReqID: R-258868
The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.
**Job Description**
**Description**
+ Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
+ Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
+ React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
+ Follow and enforce all RCS procedures
+ Perform customer intercepts to verify customer satisfaction
+ Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
+ Write the schedule weekly for front-end associates
+ Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
+ Ensure that merchandise returns are fulfilled throughout the day
+ Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
+ Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
+ Prepare and retain reports/ logs needed for store audit and state inspection purposes
+ Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
+ Perform special store level tasks/projects as assigned by the CSM and store manager
+ Travel Required:No
**Environment**
+ Store : Grocery Warehouse (50F to 90F)
**Skills**
+ Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
+ Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
+ Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
+ Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
**Years Of Experience**
+ 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
**Qualifications**
High School Diploma - General Studies
**Shift**
1st Shift (United States of America)
**Company**
PW Retail Foods LLC
**About Our Company**
Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.
Company: PW Retail Foods LLC
Job Area: Front End
Job Family: Retail
Job Type: Regular
Job Code: JC1868
ReqID: R-258868
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