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EMS General Manager - Tennessee
Hire Health • Nashville, TN 37011 • Posted 3 days ago
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In-person • Full-time • Senior Manager
Job Highlights
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The EMS General Manager is responsible for overseeing the overall customer service delivery, operational functionality, effectiveness, and performance of assigned areas of Operations. This role involves managing and ensuring efficient, effective, and professional services are provided with high levels of clinical and customer services, ensuring personnel are fully oriented and trained, and building and maintaining relationships with customers and industry stakeholders.
Responsibilities
- Oversee all aspects of operational services.
- Ensures efficient, effective, and professional services are provided with high levels of clinical and customer services.
- Ensures that assigned personnel are fully oriented, trained, and informed of company policies, local procedures, and other information pertinent to their jobs.
- Reviews and acts upon all incidents, deviation/exception, and other reports within their jurisdiction.
- Keeps current on events affecting his/her area of responsibility: accidents, injuries, breaches of policy, customer services quality, inter-agency relations, morale, newsworthy events, and superior/inferior performance by field personnel.
- Builds and maintains relationships with current and potential customers and industry stakeholders.
- Participates in industry and regulatory meetings and events.
- Responsible for reviewing performance evaluations of field personnel and providing input into the appraisal process.
- Assists the Area Managers and Division Managers in administering discipline and counseling to achieve the desired result.
- Compiles and interprets key performance data and provides accurate reports to the corporate leadership according to deadlines.
- Required to operate department within assigned budget parameters.
- Responsible for a working knowledge and condition of all equipment.
- Must attend scheduled and called meetings.
- Reviews Equipment Failure reports for accuracy and completeness.
- Responsible for adequate staffing in the Field Operations according to customer-centered deployment models, Unit Hour Utilization (UHU), and planned budgets
Qualifications
Required
- Bachelor's Degree in Business related field (preferred)
- 4-6 years of experience in specific mid/upper-level Management
- Experience in Microsoft Office Programs, (Excel proficiency helps)
- Experience leading and managing large groups of personnel.
- Must have strong knowledge and experience of operations specific to an ambulance company.
- Must be flexible in work schedule to meet the demands of the company.
- Regular travel around the state and periodic travel to other company locations will be required.
Full Job Description
Overview
Job Description
TITLE: EMS General Manager
EMPLOYEES SUPERVISED: All employees in Field Operations. Direct supervision over Area Managers and Division Managers, indirect supervision of all other Field Operations personnel.
SUMMARY DESCRIPTION: EMS General Manager is responsible for the overall customer service delivery, operational functionality, effectiveness, and performance of assigned areas of Operations.
DESCRIPTION OF ESSENTIAL DUTIES:
MINIMUM REQUIREMENTS:
KNOWLEDGE, SKILLS AND ABILITIES:
Job Description
TITLE: EMS General Manager
EMPLOYEES SUPERVISED: All employees in Field Operations. Direct supervision over Area Managers and Division Managers, indirect supervision of all other Field Operations personnel.
SUMMARY DESCRIPTION: EMS General Manager is responsible for the overall customer service delivery, operational functionality, effectiveness, and performance of assigned areas of Operations.
DESCRIPTION OF ESSENTIAL DUTIES:
- Oversee all aspects of operational services.
- Manages and ensures efficient, effective, and professional services are provided with high levels of clinical and customer services
- Ensures that assigned personnel are fully oriented, trained, and informed of company policies, local procedures, and other information pertinent to their jobs.
- Reviews and acts upon, as necessary, all incidents, deviation/exception, and other reports within their jurisdiction.
- Keeps current on events affecting his/her area of responsibility: accidents, injuries, breaches of policy, customer services quality, inter-agency relations, morale, newsworthy events, and superior/inferior performance by field personnel.
- Builds and maintains relationships with current and potential customers and industry stakeholders.
- Participates in industry and regulatory meetings and events.
- Responsible for reviewing performance evaluations of field personnel and providing input into the appraisal process.
- Assists the Area Managers and Division Managers in administering discipline and counseling to achieve the desired result. May carry out discipline up to and suspension.
- Compiles and interprets key performance data and provides accurate reports to the corporate leadership according to deadlines.
- Required to operate department within assigned budget parameters.
- Responsible for a working knowledge and condition of all equipment.
- Must attend scheduled and called meetings.
- Reviews Equipment Failure reports for accuracy and completeness.
- Responsible for adequate staffing in the Field Operations according to customer-centered deployment models, Unit Hour Utilization (UHU), and planned budgets
- Other duties as directed.
MINIMUM REQUIREMENTS:
- Bachelor's Degree in Business related field (preferred)
- 4-6 years of experience in specific mid/upper-level Management
- Experience in Microsoft Office Programs, (Excel proficiency helps)
- Experience leading and managing large groups of personnel.
- Must have strong knowledge and experience of operations specific to an ambulance company.
- Must be flexible in work schedule to meet the demands of the company.
- Regular travel around the state and periodic travel to other company locations will be required.
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to exercise authority with logic and consistency.
- Ability to evaluate performance of subordinates objectively and accurately.
- Knowledge of matters of employment law, employee health, safety, and loss control.
- Knowledge of local, regional, and state laws, rules, and regulations pertaining to EMS and ambulance operations.
- Ability to delegate effectively.
- Ability to communicate effectively.
- Ability to administer discipline and counsel employees effectively to achieve the desired result.
- Ability to minimize stress by identifying problems before they occur and effectively dealing with stressful situations that do occur.
- Advanced knowledge of business, management, and fiscal skills.
- Gathers information, analyzes it, and makes decisions from a limited number of choices.
- Able to learn from on-the-job experiences and draw inferences from diverse sources.
- Able to interpret instructions and understand implications using a broad background of knowledge and experience.
- Able to draw inferences and set up effective solutions when unexpected problems arise on the job.
- Able to plan and coordinate logistics in an efficient and cost-effective manner.
- Able to communicate opinions, observations, and conclusions such that they are understood.
- Knows the key concepts and variables that define the ambulance industry
- Intellectual versatility. Recognizing, exploring, and using a broad range of ideas and practices. Thinking logically and creatively without undue influence from personal biases. Relationship versatility. Adjusting behavior to establish relationships across a broad range of people and groups.
- Able to serve as an effective role model for subordinates.
- Ability to negotiate effectively and efficiently.
- Ability to bring people together to achieve common goals.
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