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Operations Associate
Lyft • Portland, OR 97201 • Posted 8 days ago
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In-person • Full-time • $17.26-$21.58/hr • Entry Level
Job Highlights
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Lyft is seeking a motivated and organized Operations Associate to join their Portland team full-time. This role involves providing quality in-person experiences by serving customers at local Flexdrive facilities, preparing them for the Express Drive Program end-to-end rental process, and managing vehicle lot organization and daily rental operations. The ideal candidate will have a passion for operations, customer service, and contributing to the Lyft driver community.
Responsibilities
- Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, including fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Qualifications
Required
- 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality
- Knowledge of the for-hire vehicle industry
- Familiarity with the Portland area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- Proficiency in other languages is considered a plus
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy
About Lyft
Lyft is a leading transportation network company that provides ride-hailing services through its mobile application. Operating primarily in the United States, Lyft offers various ride options and has expanded to include scooter and bike-sharing services in select cities. The company has established partnerships with firms like Aptiv, Waymo, and Uber to enhance its transportation offerings and holds a substantial market share in the industry.
Full Job Description
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, we are looking for a motivated and organized Operations Associate to join our Portland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Portland sounds exciting, we would love to meet you!
Responsibilities:
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role is on-site at a Lyft location full time. #Onsite
The expected base pay range for this position in the Portland area is $17.26 - $21.58/hour. Hourly ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, we are looking for a motivated and organized Operations Associate to join our Portland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Portland sounds exciting, we would love to meet you!
Responsibilities:
- Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
- 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality
- Knowledge of the for-hire vehicle industry
- Familiarity with the Portland area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM
- Bonus points if you love ride-sharing so much that you're a Lyft driver too!
- Proficiency in other languages is considered a plus!
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role is on-site at a Lyft location full time. #Onsite
The expected base pay range for this position in the Portland area is $17.26 - $21.58/hour. Hourly ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
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