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People Operations Manager
N Street Village • Washington, DC 20005 • Posted 3 days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
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The People Operations Manager at N Street Village will manage day-to-day people operations, benefits, and compliance, escalating higher/more complex matters to the Director. This role involves a high level of professionalism, work ethic, problem-solving, and integrity. The manager will support the Director in developing and refining processes, procedures, and goals that align with the organization's strategic plan, requiring experience in HR operations, government contracting compliance, benefits administration, performance management, and technology oversight.
Responsibilities
- Work with managers to investigate and respond to employee relations issues and concerns, escalating issues when necessary.
- Act as an advocate and trusted sounding board for staff, coaching them to their own solutions.
- Maintain the integrity and effectiveness of the HRIS, ensuring that system requirements meet the agency's growing needs.
- Advise managers on performance management strategies, including coaching, disciplinary actions, and termination procedures.
- Support People Operations initiatives, including employee engagement, retention, and recognition programs.
- Support the People Operations Director in updating and maintaining People Operations SOPs as needed.
- Maintain data integrity of the HRIS system, ADP.
- Assist Director of POps in the facilitation of staff and manager trainings.
- Assist colleagues within the department on projects and other duties cross functionally as needed to ensure continuity of operations.
- Manage the day-to-day administration of benefits to include health, dental, life and disability insurance enrollments, employee leave requests, and workers compensation.
- In collaboration with the Director, coordinate the benefits renewal process and own the Annual Open Enrollment process.
- Educate employees on companywide benefits and perks.
- In collaboration with the Director, coordinate an internal training program to foster the professional development of Village employees and ensure training and certifications required by government contracts are kept up to date.
- Oversees the ongoing compliance of employee related deliverables for the Village's government contracts such as employment screenings, such as federal and state background checks, TB test and drug testing. Escalates concerns in a timely manner.
- Ensure compliance with COBRA, First Source, Annual EEO-1, ACA and other regulatory and reporting programs required by law.
- Review staff timesheet allocations to ensure accurate allocations to different funding sources and communicates with staff about timesheet accuracy or timeliness.
- Update pay deductions and withholdings and implement the 403b retirement savings program.
- Communicates with Finance staff regarding personnel issues that impact payroll or Finance in any other way.
Qualifications
Required
- Bachelor's Degree preferred
- HR Certification required (PHR, SPHR, SHRM-CP, SHRM-SCP)
- 3-5 years of experience in HR with an emphasis on Employee Relations.
- Proficiency with ADP Workforce Now, and Microsoft Office suite.
- Strong communication skills, both digitally and verbally.
- Demonstrated ability to collaborate using an empathetic and emotionally intelligent perspective.
- Understanding of Federal and DC employment and labor laws and data/record retention.
- Ability to manage multiple projects at the same time to completion.
- Ability to problem solve, identify information accuracy and relevance and generate recommendations and solutions.
- Analytical skills, able to present information quantitatively and qualitatively.
- Demonstrates a growth mindset.
Full Job Description
Overview
Reporting to the Director of People Operations (Pops), The People Operations (Pops) Manager will play a key role within the team. They will manage the day-to-day people operations, benefits, and compliance, escalating higher/more complex matters to the Director. This role requires a high level of professionalism, work ethic, problem solving and integrity. The POps Manager will support the Director of POps in developing and refining processes, procedures and goals that align with the Villages strategic plan. This role requires experience in HR operations, government contracting compliance, benefits administration, performance management, and technology oversight.
Key Role Responsibilities
People Operations
Benefits Administration
Compliance
Payroll
Key Agency Responsibilities
In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:
Knowledge, Experience and Skills
Formal Education and Training
Experience
Skills
About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, D.C. With comprehensive services addressing both emergency and long term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families. Please visit our website for more information at: www.nstreetvillage.org
N Street Village's (NSV) goal is to ensure every woman in Washington D.C. has a safe place to call home. We offer a welcoming and inclusive environment in service to one another, our clients, and to our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Reporting to the Director of People Operations (Pops), The People Operations (Pops) Manager will play a key role within the team. They will manage the day-to-day people operations, benefits, and compliance, escalating higher/more complex matters to the Director. This role requires a high level of professionalism, work ethic, problem solving and integrity. The POps Manager will support the Director of POps in developing and refining processes, procedures and goals that align with the Villages strategic plan. This role requires experience in HR operations, government contracting compliance, benefits administration, performance management, and technology oversight.
Key Role Responsibilities
People Operations
- Work with managers to investigate and respond to employee relations issues and concerns, escalating issues when necessary.
- Acts as an advocate and trusted sounding board for staff, coaching them to their own solutions.
- Maintains the integrity and effectiveness of the HRIS, ensuring that system requirements meet the agency's growing needs.
- Advise managers on performance management strategies, including coaching, disciplinary actions, and termination procedures.
- Support People Operations initiatives, including employee engagement, retention, and recognition programs.
- Support the People Operations Director in updating and maintaining People Operations SOPs as needed.
- Maintain data integrity of the HRIS system, ADP.
- Assist Director of POps in the facilitation of staff and manager trainings.
- Assist colleagues within the department on projects and other duties cross functionally as needed to ensure continuity of operations.
Benefits Administration
- Manage the day-to-day administration of benefits to include health, dental, life and disability insurance enrollments, employee leave requests, and workers compensation.
- In collaboration with the People Operations Director, coordinate the benefits renewal process and own the Annual Open Enrollment process.
- Educate employees on companywide benefits and perks.
Compliance
- In collaboration with the Director, coordinate an internal training program to foster the professional development of Village employees and ensure training and certifications required by government contracts are kept up to date.
- Oversees the ongoing compliance of employee related deliverables for the Village's government contracts such as employment screenings, such as federal and state background checks, TB test and drug testing. Escalates concerns in a timely manner.
- Ensure compliance with COBRA, First Source, Annual EEO-1, ACA and other regulatory and reporting programs required by law.
Payroll
- Review staff timesheet allocations to ensure accurate allocations to different funding sources and communicates with staff about timesheet accuracy or timeliness.
- Update pay deductions and withholdings and implement the 403b retirement savings program.
- Communicates with Finance staff regarding personnel issues that impact payroll or Finance in any other way.
Key Agency Responsibilities
In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:
- Models and reinforces the mission, vision, and values of the Village
- Actively participates in performance improvement and advocacy activities that support the mission
- Protects clients' personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
- Performs other duties on an as-needed basis
Knowledge, Experience and Skills
Formal Education and Training
- Bachelor's Degree preferred
- HR Certification required (PHR, SPHR, SHRM-CP, SHRM-SCP)
Experience
- 3-5 years of experience in HR with an emphasis on Employee Relations.
Skills
- Proficiency with ADP Workforce Now, and Microsoft Office suite.
- Strong communication skills, both digitally and verbally.
- Demonstrated ability to collaborate using an empathetic and emotionally intelligent perspective.
- Understanding of Federal and DC employment and labor laws and data/record retention.
- Ability to manage multiple projects at the same time to completion.
- Ability to problem solve, identify information accuracy and relevance and generate recommendations and solutions.
- Analytical skills, able to present information quantitatively and qualitatively.
- Demonstrates a growth mindset.
About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, D.C. With comprehensive services addressing both emergency and long term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families. Please visit our website for more information at: www.nstreetvillage.org
N Street Village's (NSV) goal is to ensure every woman in Washington D.C. has a safe place to call home. We offer a welcoming and inclusive environment in service to one another, our clients, and to our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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