Customer Service Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Serve as a key resource for internal partners on customer service projects and initiatives, possibly providing cross-functional leadership.
• Provide leadership in resolution of complex and high-priority service issues to ensure prompt and accurate resolution and client satisfaction.
• Take key responsibility for auditing and other quality assurance methods to ensure the team meets or exceeds accuracy, processing, and quality metrics and standards.
• Provide leadership and support for team on all levels of processes and procedures as well as client service standards and techniques in key priorities.
• Model appropriate leadership techniques, providing employee feedback through effective performance management practices, ensuring employee skill and leadership development, and conducting regular one-on-one meetings.
• Ensure incorporation of enterprise or departmental objectives to team objectives to ensure alignment and engagement in key priorities.

Qualifications

Required

• High school or GED
• 5-7 years of relevant experience
• Demonstrated people leadership experience, either through direct leadership or coaching/mentoring roles

Preferred

• Familiarity with Ameriprise products or services
• Financial services industry experience
• Experience with Licensing, Field Administration, and Advisor Compensation
• Extensive experience on a customer service team, including a strong working knowledge of customer service processes, policies, techniques and applicable regulations
• Proven ability to work effectively with internal and external partners at all levels
• Strong communication skills, including ability to explain complex issues in an understandable manner
• Demonstrated ability to prioritize work and deliver business results

About Ameriprise Financial

Ameriprise Financial is a prominent financial services company based in the United States, offering a wide range of products and services including financial planning, investment management, asset protection, retirement planning, and insurance. They cater to individuals, families, and businesses, helping them achieve their financial goals and secure their financial future. With a strong reputation for client satisfaction and personalized financial advice, Ameriprise Financial operates primarily in the United States and Canada, and is known for its asset management capabilities on a global scale.