Client Services Specialist

Client Services Specialist

Department: Client Services

Employment Type: Full Time

Location: Corona, California

Description

THE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING CLIENT SERVICES ROLES!

Our group is leading change in industrial distribution through tenacity, technology, and hard work. We are setting the standard in our niche and we continue to lead the way for our stakeholders by leveraging the training, integrity, and passion of our teammates.

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

Requirements for success as part of our elite Client Services team:

• Embrace being the first point of contact for our clients by problem-solving, building rapport, providing timely and effective resolution to client questions
• Be a product expert to be able to quickly analyze, troubleshoot questions, and provide solutions
• Support clients through a variety of methods including phone, chat, and email
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include:

• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high-performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Paid Vacation: Balance Increases with Tenure
• Sick Time: Use for yourself or family members
• Volunteer Paid Time Off: Give back to our community & get paid!
• Flexible Scheduling Options depending on role
• 401k Matching Options with no Vesting Requirements
• Bonus options depending on role
• Free snacks, on-site gym, and a slide!

Our family of companies is a global team leveraging diverse talents and backgrounds to create an inclusive and successful work community. We are making things happen every day and if you want to build a career where you provide critical work as part of a growth-minded and motivated team, the Columbia Safety group is the right team for you!

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

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