Retail Store Manager - Charlotte, NC

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Manages all aspects of in-store execution within assigned store, including staffing, retail shift scheduling, customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Promotes strong relationships with the in-store team and field leadership for communication continuity and directive adoption.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high quality full and part time Sales Reps.
• Manages attrition through key performance indicators.
• Manages performance in store to achieve all sales and customer service objectives.
• Works collaboratively with field sales leadership to achieve all company objectives.
• Participates in regular field leadership meetings and provides reports.
• Participates in and completes all required sales training and ensures all employees in store are fully trained.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Responsible for all hiring, training, and performance management of employees within store.
• Makes all store-level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

Qualifications

Required

• Excellent customer service skills
• Ability to identify, hire, train, and manage talent
• Strong performance management and coaching skills
• Ability to lead and develop others