General Manager

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

ROLE AND RESPONSIBILITIES

Financial Returns:
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
• Utilize financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.

People:
• Develop programs that drive improvements in team member engagement and are aligned with the brand service behaviors. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.
• Live and demonstrate the Maya Hotels core values.

Guest Experience:
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.

Responsible Business:
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
• Comply with Maya Hotels policies, procedures and Code of Ethics.
• Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint.
• Promote a safe working environment.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals and working to minimize tripping and falling hazards,
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Participate in helping the hotel recycle.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR. THIS ROLE WILL BE EXPECTED TO SERVE AS MANAGER ON DUTY.

WORK ENVIRONMENT: HOTEL
JOB INVOLVES WORKING:
INDOORS /OUTDOORS/OFFSITE/ ANY MAYA HOTELS LOCATION

ADDITIONAL NOTES:
KEY RELATIONSHIPS
INTERNAL: PRESIDENT, VICE PRESIDENT, DIRECTOR OF OPERATIONS, DIRECTOR OF HUMAN RESOURCES, ASSISTANT GENERAL MANAGER, FRONT OFFICE MANAGER, FRONT OFFICE SUPERVISOR (S), EXECUTIVE HOUSEKEEPER, ASSISTANT MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS, LINEN/LAUNDRY STAFF AND SALES TEAM.
EXTERNAL: HOTEL GUESTS/VISITORS, GROUPS AND LOCAL COMMUNITY.