General Manager

General Manager

Location: Greensboro, NC

Position Type: FT Salary

Company Overview:

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary:

Five Star Parks & Attractions creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are maximized.

Accountabilities:

• Oversee all aspects of the day-to-day operations

• Ability to articulate all aspects of the business including financial, guest experience, all KPIs, sales, HR, training, and safety

• Design strategy and set goals for growth

• Oversee recruitment and training of new employees

• Supervise staff of anywhere from 40-80+

• Administrative reporting

• Provide solutions to issues (e.g. sales/ profit decline, employee conflicts, safety concerns, etc...)

Principles Duties and Responsibilities:

• Grow YoY Sales & EBITDA

• Partner with the FSP Safety Team to always maintain a safety-focused attitude

• Partner with the FSP HR/ Recruiting/ Training team to help maintain staffing levels and handle all staff-related matters.

• Provide mentoring to your team at all levels that creates an environment of coaching, development, and growth.

• Excellent communication with the leadership and team members daily with goals and standards set by day.

• Oversee training for all employees.

• Be familiar with all systems (e.g. Embed, Centeredge, BI tools, etc..)

• Handle all customer complaints, issues, or questions as needed

• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities

• On-call for special projects or holidays

Skills/Competencies Required:

• Strong teamwork ethic and attitude

• Meticulous attention to detail

• Passion for their work

• Time management and a sense of urgency

• Strong Leadership skills

• Excellent project/ task management skills

Education, Qualifications, and Experience:

• Must be at least 21 years of age

• Must have a bachelor's degree in business or an equivalent combination of relevant education and experience

• Must have at least five years of management experience

• Must be able to work weekends and holidays

• Must be able to work up to 50 hours per week, available to work every weekend

• Master's degree in business administration preferred

• Able to stand for long periods

• Able to lift 39lbs unaided

• Valid driver's license required

• Authorized to work in the United States

Notice of E-Verify Participation

Five Star Parks & Attractions participates in the E-Verify program

Five Star Park & Attractions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

APPLY NOW!

Job Type: Full-time

Benefits:

• 401(k)

• 401(k) matching

• Dental Insurance

• Employee discount

• Health insurance

• Paid time off

• Paid training

• Vision insurance

Experience level:

• 5 years

Weekly day range:

• Five day work week,

• 2 out of 3 days Friday, Saturday, and Sunday,

• 2 mid or close shifts per week

Education:

• Bachelor's (Required) or equivalent work experience

Experience:

• Operations management: 5 years (Required)

Ability to Relocate:

• Fairfax, VA: Relocate before starting work (Required)

Work Location: In person

Five Star Parks Participates in E-Verify