Earnbetter

Job Search Assistant

General Manager

Tim Hortons • Hilliard, OH 43026 • Posted 5 days ago

Boost your interview chances in seconds

Tailored resume, cover letter, and cheat sheet

In-person • Full-time • Mid Level Manager

Job Highlights

Using AI ⚡ to summarize the original job post

The Tim Hortons General Manager is responsible for overseeing all operational, financial, and people management aspects of the restaurant to ensure guest satisfaction. This includes ordering supplies, maintaining cleanliness and security, managing financial budgets, recruiting and training team members, and ensuring compliance with health and safety legislation. The role also involves community engagement, implementing company policies, and providing leadership in waste management and guest service.

Responsibilities

  • Ordering supplies and overseeing building maintenance, cleanliness, and security
  • Accountable for production of Always Fresh standards and waste levels
  • Using restaurant specific information from the CPP to plan and work to budgets, maximize profits, and achieve sales and transaction targets
  • Controlling Food/Paper/Labour costs in the restaurant and administering payrolls
  • Recruiting new team members, performance management including training and developing new and existing team members
  • Motivating and encouraging team to achieve targets
  • Identifying and developing high potential employees for progression
  • Ensuring 'open door' policy for all team members
  • Ensuring ongoing day to day communication with all shifts
  • Providing open communication with General Manager and Restaurant Owner
  • Ensuring high standards of guest experience are maintained
  • Implementing, and instilling in their teams, company policies, procedures, ethics
  • Handling guest complaints and queries with professionalism
  • Preparing reports and other performance analysis documentation
  • Establishing relationships with the local community and undertaking activities which comply with the company's corporate social responsibility programs
  • Establishing proper security procedures and ensuring the reduction of team member theft and the safety of team members and guests
  • Providing leadership and direction around waste management procedures
  • Ensuring restaurant compliance with all applicable legislation

Qualifications

Required

  • Familiarity with occupational health and safety legislation
  • Use or wear personal protective equipment or clothing as required
  • Work in compliance with occupational health and safety legislation
  • Ensure restaurant has a health and safety program in place
  • Conduct regular workplace inspections
  • Respond to and correct unsafe acts and conditions
  • Report work related injuries and illnesses to the appropriate internal and external authorities
  • Perform accident investigations for all work related injuries and illnesses
  • Enforce employee compliance in regard to the restaurant's health and safety policies and procedures
  • Initiate performance counseling and take disciplinary actions for noncompliance in matters related to health and safety

Full Job Description

General Manager

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

Operational Management
  • Ordering supplies and overseeing building maintenance,cleanliness and security
  • Accountable for production of Always Fresh standards and waste levels

Financial Management
  • Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls

People Management
  • Accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
  • Builds the restaurants' "bench strength' by identifying and developing high potential employees for progression to the next level
  • Sets goals and objectives for his/her team
  • Ensures 'open door' policy for all team members
  • Has excellent communication skills - ensures ongoing day to day communication with all shifts through communication log or other means
  • Provides open communication with General Manager and Restaurant Owner
  • Responsible for restaurant compliance with all applicable legislation
  • Ensures high standards of guest experience are maintained and demonstrated as a top priority
  • Implements, and instills in their teams, company policies, procedures, ethics
  • Handles guest complaints and queries with professionalism and concern
  • Prepares reports and other performance analysis documentation
  • Establishes relationships with the local community and undertakes activities which comply with the company's corporate social responsibility programs
  • Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
  • Provides leadership and direction around waste management procedures

Health & Safety
  • Is familiar with and works in compliance with occupational health and safety legislation
  • Uses or wears personal protective equipment or clothing as required
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • Knows, understands and follows safe work practices and procedures
  • Ensures restaurant has a health and safety program in place
  • Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
  • Conducts regular workplace inspections
  • Responds to and corrects unsafe acts and conditions
  • Reports work related injuries and illnesses to the appropriate internal and external authorities
  • Performs accident investigations for all work related injuries and illnesses
  • Enforces employee compliance in regard to the restaurant's health and safety policies and procedures
  • Initiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safety
  • Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
  • Makes recommendations for improvement to the restaurant's health and safety practices and program

Postural & Physical Demands Requirements
  • Frequent reaching above waist,chest,and shoulder level, as well as below waist level
  • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
  • Continuous standing on tiled surfaces for all tasks
  • Ability to stand for long periods of time without a break
  • Frequent hip flexion while walking for all tasks
  • Occasional lifting of boxes of supplies/products weighing from
  • Occasional lifting of milk crates weighing between 5 -30lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
  • Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

Search for other jobs like this one:

General Manager jobs in Hilliard, OH

Search for popular related roles:

Assistant/General Manager jobs in Hilliard, OHPresident / General Manager jobs in Hilliard, OHAssistant and General Manager jobs in Hilliard, OHSalaried General Manager jobs in Hilliard, OHGeneral Manager jobs in Hilliard, OHGeneral Manager/Director jobs in Hilliard, OHAssistant General Manager jobs in Hilliard, OHSales General Manager jobs in Hilliard, OHRegional General Manager jobs in Hilliard, OHDirector & General Manager jobs in Hilliard, OH

Search nearby locations hiring for this role:

General Manager jobs in Kenton, OHGeneral Manager jobs in Marion, OHGeneral Manager jobs in Blacklick Estates, OHGeneral Manager jobs in Johnstown, OHGeneral Manager jobs in Northridge, OHGeneral Manager jobs in Canal Winchester, OHGeneral Manager jobs in Marysville, OHGeneral Manager jobs in Lancaster, OHGeneral Manager jobs in Xenia, OHGeneral Manager jobs in New Carlisle, OH