Customer Service/Sales Manager

SwimKids Utah in Pleasant Grove, UT is looking to hire a part-time or full-time Customer Service/Sales Manager to oversee customer service and sales operations across multiple locations. Do you enjoy turning customers into raving fans? Are you interested in a leadership position with a successful, growing business? Would you thrive in an exciting, fast-paced environment? If so, please read on!

ABOUT SWIMKIDS UTAH

Specializing in teaching children water safety and survival skills, SwimKids is where fun and safety meet! We offer a proven curriculum that sets us apart from others. We have four core values: "Just keep swimming," "It's all about the kids," "No TV dinners," and "We care." Each of these values is part of who we are as a company. Putting kids first, we encourage them to work towards improvement constantly. We also promote a healthy, active lifestyle. Whether taking group or private lessons, our clients leave knowing how much we care.

We wouldn't be able to achieve our mission without those who believe in our core values. This is why we offer competitive compensation with excellent bonus potential and a fantastic work environment. Come join our team!

A DAY IN THE LIFE OF A CUSTOMER SERVICE/SALES MANAGER

The Customer Service/Sales Manager oversees customer service and sales activities across multiple SwimKids locations. This role involves traveling to different locations to ensure that staff members adhere to company standards for customer service, sales performance, and overall client satisfaction. The manager will be responsible for training, coaching, and supervising staff, handling escalated customer issues, and identifying opportunities for increasing sales and customer retention.

REWARDS

This position offers competitive pay at $24-$26 per hour. We also provide great benefits, including:

• Medical
• Dental
• Vision
• Health savings account (HSA)
• Paid time off (PTO)
• Bonuses
• 401(k)
• Parental leave
• Free swim lessons for family
• Phone Stipend

QUALIFICATIONS

• Proven experience in customer service, sales management, or a similar supervisory role, preferably in the fitness or aquatics industry.
• Strong leadership and communication skills, with the ability to motivate and manage a team.
• Ability to travel regularly to different locations and manage a flexible schedule.
• Proficiency in sales analysis, customer service protocols, and staff training.

WORK SCHEDULE

The Customer Service/Sales Manager position is hiring for either part-time or full-time, up to 40 hours per week, during our regular business hours of Monday through Friday from 8:30 a.m. to 7:30 p.m. and occasional Saturday shifts.

ARE YOU READY TO JOIN OUR TEAM?

If you have great leadership and customer service/sales skills and would be a good fit for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 84062

Must be able to pass background check. Any job offer will be based on the results of the background check.