Assistant General Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Participate in sales calls and site visits with the sales team to acquire new business or close on business
• Review financial reports and statements to determine areas of concern and improve performance
• Coach and support hotel team members to manage wages and controllable expenses
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintain open, collaborative relationships with direct reports and the entire team
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provide feedback
• Review comment cards, guest survey results, and other data to identify areas of improvement
• Analyze service issues and identify trends to overcome obstacles
• Interface with customers to obtain feedback on quality of product, service levels, and overall satisfaction
• Ensure the building is well maintained and operational areas meet or exceed guest expectations
• Ensure policies are administered fairly and consistently
• Evaluate and recognize team member performance
• Work to ensure property meets franchise standards and is a safe and secure facility

Qualifications

Required

• Previous hotel management experience
• Success in leadership of teams and guest service results
• Direct sales efforts producing at least 50% market mix of total revenues
• Strong financial knowledge
• High school diploma
• Valid driver's license from the appropriate state
• Exceptional time management and multitasking skills
• Customer focus and commitment to optimal employee and customer satisfaction

Preferred

• College degree