Resident Relations Manager 550-01

Summary

This is a management level position responsible for all aspects of facility and program management. Facilitate collaboration between the HACP, residents, and agencies and organizations serving HACP residents. Collaborate with HACP and private property managers, HACP maintenance staff, HACP Project REAL/Self-sufficiency staff, service providers and resident councils to implement and improve programs.

Incumbent will supervise HACP staff resident relations specialists and provide administrative support. Responsible for monitoring HACP and independent service programs, and for maintaining data and preparing reports on service performance. PA Driver's License and use of an automobile during work hours required. Must be able to work evenings and weekend. Employment requires City of Pittsburgh residency.

All activities must support the Housing Authority of the City of Pittsburgh ("HACP" or "Authority") mission, strategic goals and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Serve as a liaison between administration, HACP programs, service providers, tenant councils and residents.
• Lead and supervise Resident Relations Specialists.
• Coordinate, develop and facilitate implementation of on-site programs.
• Monitor and prepare reports on resident programs and services.
• Conduct routine evaluation of program performance and prepare subsequent reports.
• Develop working relationships with partner organizations such as Dept. of Health and Human Services, Dept. of Welfare, and others.
• Coordinate and facilitate cooperation, coordination, and collaboration between and among community serving programs, organizations, and agencies, including HACP run programs.
• Provide technical support and training to tenant groups to build strong, self-sufficient councils.

• Resolve problems, answer questions, identify referrals and otherwise perform necessary decision-making and problem-solving functions related to HACP program facilities and resident service programs.
• Must complete NAN McKay FSS testing and obtain required certification within one year from employment start date.
• Performs other duties as assigned.

Education and/or Experience

Bachelor's degree in Social Sciences, Public Administration, Social Work or a related field and a minimum of 3 years' experience working in program coordination, program or facility management, or social services. Master's degree preferred. Will consider other equivalent combination of education and work experience, which will result in the required skills, knowledge and abilities.

Technical Skills

To perform this job successfully, an individual must have strong computer skills and must be proficient in Microsoft Office applications (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. Individual must also be proficient in website content management and have understanding of how to use digital media to enhance agency-wide communication applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.

Employees must have access to 24 hour reliable internet service. Employees must also have reliable transportation to and from work, as well as, to get to and from multiple HACP locations based on business needs and assignments.

The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.