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Service Specialist - Dedicated Service Center
Paychex • Phoenix, AZ 85067 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Service Specialist at Paychex provides customer service for one or more Paychex products under moderate guidance. This role involves using prescribed guidelines to maintain good customer relations, resolve claims and complaints fairly, and build knowledge of the organization, processes, and customers. The specialist delivers quality service via various channels, follows up on outstanding items, develops process improvements, and serves as a mentor.
Responsibilities
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
- Identifies opportunities for process improvement and works with leaders to implement
- Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions
- Serves as a mentor for less experienced teammates
- Performs data input, maintaining strong prioritization and organization
Qualifications
Preferred
- Bachelor's Degree
About Paychex
Paychex, Inc. is a prominent provider of integrated human capital management solutions specializing in payroll, benefits, human resources, and insurance services for small to medium-sized businesses in the United States. The company offers a wide range of products including payroll processing, HR management, time and attendance tracking, employee benefits administration, and retirement services, all designed to streamline administrative tasks and ensure regulatory compliance. Paychex has a strong market presence and is known for its commitment to innovation and customer service in the HR outsourcing industry.
Full Job Description
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities
+ Delivers quality service to Paychex clients via phone, email, chat, and other avenues
+ Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
+ Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
+ Identifies opportunities for process improvement and works with leaders to implement
+ Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
+ Documents all interactions
+ Serves as a mentor for less experienced teammates
+ Performs data input, maintaining strong prioritization and organization
Qualifications
+ Bachelor's Degree - Preferred
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