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Customer Operations Specialist
Aston Carter • WOOD DALE, IL 60399 • Posted 2 days ago
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In-person • Full-time • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Customer Operations Specialist, you will serve as an Ocean Import Customer Specialist, focusing on updating customers on their shipment status and ensuring compliance with SOPs. Responsibilities include managing daily tracking reports, updating Proof of Delivery (POD) in UFS, communicating with customers and vendors for updates or problem resolution, and handling escalations for damages, delays, missing items, or customer complaints. This is a contract-to-hire position based in Wood Dale, Illinois, offering a chance to learn and grow within a leading freight forwarder.
Responsibilities
- Update customers on their shipment status and follow up until delivery.
- Manage daily tracking reports and update Proof of Delivery (POD) in UFS.
- Ensure compliance with provided SOPs for each customer.
- Complete files and pass them on to the billing team.
- Communicate with customers and vendors for updates or problem resolution.
- Manage both group and personal inboxes.
- Occasionally handle phone calls.
- Manage multiple accounts based on workload.
- Track and trace shipments.
- Promptly communicate with customers within 24 hours.
- Handle escalations for damages, delays, missing items, or any customer complaints.
Qualifications
Required
- Customer service skills
- Fluent in Japanese (spoken and written)
- MS Suite proficiency
Preferred
- Timely communication skills
- Problem resolution skills
- Organization skills
- Multitasking skills
About Aston Carter
Aston Carter is a leading staffing and consulting firm that offers specialized staffing solutions in areas like accounting & finance, customer support, operations & administrative, and governance & risk compliance. They provide business services, consulting, and managed solutions to help companies optimize their workforce management. Aston Carter is committed to delivering exceptional service, focusing on diversity, equity, and inclusion, and offers job opportunities across various industries on their job board.
Full Job Description
Job Description
As a Customer Operations Specialist, you will serve as an Ocean Import Customer Specialist. Your primary responsibilities will include updating customers on their shipment status and following up until the shipment is delivered. This includes managing daily tracking reports and updating Proof of Delivery (POD) in UFS, while ensuring compliance with provided SOPs for each customer. You will complete files and pass them on to the billing team, communicate with customers and vendors for updates or problem resolution, manage both group and personal inboxes, and occasionally handle phone calls. The role involves managing multiple accounts based on workload, tracking and tracing shipments, and promptly communicating with customers within 24 hours. You will also handle escalations in cases such as damages, delays, missing items, or any customer complaints.
Hard Skills
+ customer service
+ Fluent in Japanese (spoken and written)
+ MS Suite
Soft Skills
+ timely communication
+ problem resolution
+ organization
+ multitasking
Job Type
This is a Contract-to-Hire position
Work Site
This is a fully on-site position in WOOD DALE, Illinois.
Work Environment
You will work in a cubicle environment within a quiet, updated office space. Hours are from 8 am - 5 pm or 9 am - 6 pm, Monday through Friday. This is a great opportunity with a leading freight forwarder to learn and grow within the department.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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