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Resident Services Coordinator
Harbor Group Management • Germantown, MD 20875 • Posted 2 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Resident Services Coordinator at Harbor Group Management Company is responsible for providing overall administrative and resident services support for each property assigned. This role serves as the single point of contact for all residents, ensuring excellent customer service and resolving concerns. The coordinator also handles correspondence, acts as a liaison between the Property Manager and residents, and maintains an up-to-date resident call list.
Responsibilities
- Serve as the single point of contact for all residents.
- Exhibit excellent customer service while investigating and resolving resident concerns.
- Process and type daily correspondence; post various notices at home when needed.
- Act as the information liaison between the Property Manager and residents.
- Create and circulate weekly, monthly, quarterly, and annual resident correspondence.
- Maintain an up-to-date resident call list.
Qualifications
Required
- Minimum one year of experience in the property management industry
- Excellent customer service skills
- High level of interpersonal, conflict management, and communication skills
- Knowledge and experience with MRI, a plus
- Comfort with Microsoft Office Suite
About Harbor Group Management
Harbor Group Management specializes in providing top-quality apartment homes and managing commercial buildings. They offer a wide range of properties for individuals seeking a place to call home or grow their business, with a reputation built over three decades of experience in Norfolk, VA. The company is committed to enhancing the neighborhoods they serve through their HGCares volunteer program.
Full Job Description
Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
Resident Services Coordinator
Job Title: Resident Services Coordinator
Division: Multifamily
Status: Non-Exempt
JOB SUMMARY : In the Resident Services Coordinator role, you will be responsible for overall administrative and resident services support for each property you are assigned to.
ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
+ Serve as the single point of contact for all residents; exhibit excellent customer service while investigating and resolving resident concerns.
+ Process and type daily correspondence; post various notices at home when needed.
+ Act as the information liaison between the Property Manager and residents.
+ Create and circulate weekly, monthly, quarterly, and annual resident correspondence.
+ Maintain an up-to-date resident call list.
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
+ Minimum one year of experience in the property management industry
+ Excellent customer service skills
+ High level of interpersonal, conflict management, and communication skills
+ Knowledge and experience with MRI, a plus
+ Comfort with Microsoft Office Suite
+ Bi-lingual (Spanish/English) requirement highly preferred
WHAT WE OFFER:
+ Competitive Salaries & Bonuses
+ Medical, Dental & Vision Plans
+ 401(k) Plan with Employer Matching Contributions
+ Paid Personal Time & Holidays
+ Flexible Spending Accounts
+ Free Long-Term Disability
+ Free Life Insurance
+ Short Term Disability
+ Health Savings Account with Employer Contributions
+ Wellness Perks
+ FinFit Health Finance Program
+ Employee Apartment Discount
+ Employee Referral Program
+ Employee Recognition & Awards
+ Employee Assistance Program
+ Volunteer & Community Service Opportunities
+ Tuition Reimbursement
#LI-TB1
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Job Details
Job Family Multifamily Property Management
Pay Type Hourly
Resident Services Coordinator
Job Title: Resident Services Coordinator
Division: Multifamily
Status: Non-Exempt
JOB SUMMARY : In the Resident Services Coordinator role, you will be responsible for overall administrative and resident services support for each property you are assigned to.
ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
+ Serve as the single point of contact for all residents; exhibit excellent customer service while investigating and resolving resident concerns.
+ Process and type daily correspondence; post various notices at home when needed.
+ Act as the information liaison between the Property Manager and residents.
+ Create and circulate weekly, monthly, quarterly, and annual resident correspondence.
+ Maintain an up-to-date resident call list.
QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
+ Minimum one year of experience in the property management industry
+ Excellent customer service skills
+ High level of interpersonal, conflict management, and communication skills
+ Knowledge and experience with MRI, a plus
+ Comfort with Microsoft Office Suite
+ Bi-lingual (Spanish/English) requirement highly preferred
WHAT WE OFFER:
+ Competitive Salaries & Bonuses
+ Medical, Dental & Vision Plans
+ 401(k) Plan with Employer Matching Contributions
+ Paid Personal Time & Holidays
+ Flexible Spending Accounts
+ Free Long-Term Disability
+ Free Life Insurance
+ Short Term Disability
+ Health Savings Account with Employer Contributions
+ Wellness Perks
+ FinFit Health Finance Program
+ Employee Apartment Discount
+ Employee Referral Program
+ Employee Recognition & Awards
+ Employee Assistance Program
+ Volunteer & Community Service Opportunities
+ Tuition Reimbursement
#LI-TB1
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Job Details
Job Family Multifamily Property Management
Pay Type Hourly
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