Inside Sales Team Manager- OEM

BUILD A BETTER CAREER

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at AIS. We are a leading production fastener company in the Midwest, providing MSC a solid growth platform for expansion in the OEM fasteners market and complements our fastener and VMI solutions, as well as our core metalworking and MRO business.

Requisition ID :16789

Employment Type :Full Time

Job Category :Customer Solutions

Work Location :Franksville, WI (OEM BU)

**Qualified Candidate must be able to sit at one of the following facility locations:

Franksville WI

Maple Grove MN

Grand Rapids MI

Holtsville NY

Flanders NJ

BRIEF POSITION SUMMARY:

The Manager of Inside Sales is responsible for managing all aspects of the Inside Sales Team. This role develops and implements appropriate processes to meet current and future customer needs. They will provide training, guidance and direction to Inside Sales Team members. This individual will work closely with cross functional teams and other departments to maintain customer relationships and ensure requirements are met.

DUTIES AND RESPONSIBILITIES

+ Implements and executes strategic sales and business plans set forth by the OEM BU

+ Hires and trains Inside Sales reps on system procedures, and processes in accordance with the work instructions in the OEM Ops Binder

+ Collaborates with Senior Sales Leadership on identifying new opportunities, challenges, and change management processes of all OEM projects and initiatives.

+ Review and manage margin per the guidelines set by the OEM BU

+ Has a clear understanding of OEM product quality requirements, and specifications

+ Utilizes and monitors portals and reports to assure OTD goals and quality requirements are being met.

+ Assign goals & objectives to associates to which they are held accountable for

+ Holds quarterly conversations and annual performance reviews.

+ Work with the team to resolve any customer issues in a timely manner.

+ Trains the team on products, suppliers, and applications

+ Ensures accuracy and timely completion of customer quotations.

+ Assignment of account packages

+ Participates in Item Plan Review activities as needed.

+ Helps team in creating proposals and quotes while receiving customer feedback.

+ Maximizes the ERP (Enterprise Resource Planning) system tools into all areas of company daily activities. Represents Sales Department as a Super User.

+ Assists other departments within the organization to prepare and provide work instruction training.

+ Coordinates and participates in joint calls as required.

+ Make sound decisions on customer opportunities per the Schedule of Authority

+ Submits all required sales and expense reports in a clear and timely manner.

+ Reduce obsolescence by assuring the team is getting required inventory commitments.

+ Business Plans for Assigned Accounts

+ Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

+ Participation in special projects and performs additional duties as required

QUALIFICATIONS

What You Need:

+ Degree in business or relevant industry experience.

+ Bonus Points If You Have:

+ Polished presentation skills, both written and verbal.

+ Ability to negotiate with customers.

+ Ability to resolve conflicts between team members in an objective manner.

+ Strong communication skills including active listening.

+ Efficient multi-tasking abilities and problem-solving skills.

+ Experienced in Microsoft Suite of products and ERP systems.

+ Ability to manage time and quickly adapt to changes in the work place.

+ Advanced Blueprint Reading (Engineered drawings and specifications)

Other Requirements:

+ A valid driver's license may be required.

+ Position requires up to 25% of travel.

INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Why MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=en\_US&previewLink=true&referrerSave=false) to review.