Hertz • Springfield, MA 01119 • Posted 2 days ago
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The Branch Manager I at Hertz is responsible for delivering and overseeing the Hertz product to both internal and external customers. This role involves leadership, operational oversight, customer satisfaction, budget management, and vendor relations. The manager will also develop and implement strategies to maximize profitability and revenue, handle customer service issues, and ensure a high level of customer service. Additionally, the manager will be involved in staff training, coaching, and mentoring, as well as maintaining positive employee relations and compliance with corporate policies.
About Hertz
Hertz Corporation is a prominent American car rental company offering a wide range of rental vehicles for personal, business, and special occasion use. With a significant global presence in over 150 countries, the company also operates subsidiaries such as Dollar Rent A Car and Thrifty Car Rental. Despite recent challenges, including a Chapter 11 bankruptcy filing, Hertz is focused on restructuring to continue providing transportation solutions worldwide.
The Branch Manager I represent all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.
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