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Service Manager
Insight Global • San Leandro, CA 94579 • Posted 2 days ago via LinkedIn
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Hybrid • Full-time • $75,000-$85,000/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Service Manager at Insight Global is responsible for achieving branch operational goals by managing customer service requests, managing 4 field technicians, and assisting in project installations. This role involves working cross-functionally with sales, operations, and project management teams to deliver on project installations and servicing existing products. The position requires traveling between the San Leandro and Sacramento offices, with a company vehicle and tools provided for onsite problem-solving.
Responsibilities
- Managing scheduling, dispatching, and debriefing technicians
- Managing 4 field technicians
- Assisting in project installations
- Working cross-functionally with sales, operations, and project management teams
- Delivering on project installations and servicing existing products
- Traveling between the San Leandro and Sacramento offices
- Solving mechanical, hardware, and software problems with automated parking systems
- Managing and documenting inventory and warehouse staff
Qualifications
Required
- Experience managing scheduling, dispatching, debriefing technicians
- Extensive experience in new cabling/telecommunication
- Excellent written and verbal communication skills
- Ability to assist in P&L of a branch location
Preferred
- Prior parking industry experience
About Insight Global
Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.
Full Job Description
Title: Service Manager
Employment Type: Direct-Hire / FTE
Location: San Leandro, CA
Salary: $75,000 - $85,000
Required Skills & Experience
- Experience managing scheduling, dispatching, debriefing technicians
- Extensive experience in new cabling/telecommunication
- Excellent written and verbal communication skills
- Ability to assist in P&L of a branch location
Nice to Have Skills & Experience
- Prior parking industry experience
Job Description
Our client, an industry leader in automated Parking Systems and Services, is looking for a Service Manager local to the Bay Area region. This person will be responsible for achieving branch operational goals by managing customer service requests, management of 4 field technicians, and assisting in project installations. This individual will work cross functionally with sales, operations, project management to help deliver on project installations and servicing existing products. This role will require traveling between the San Leandro and Sacramento offices roughly 60% of the time. Our client provides a company vehicle and tools to travel to customer sites to fix mechanical, hardware, and software problems with their automated parking system. Problems that often occur are mechanical issues with access gates, cabling or network issues with POS Systems, credit card readers, and onsite camera's. This role will also be responsible for management & documentation of inventory and warehouse staff. Our client is looking to pay around 85k per year.
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