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IT Help Desk Specialist
BRICKELL PERSONNEL CONSULTANTS, INC. • Miami, FL 33222 • Posted today via LinkedIn
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In-person • Part-time • $22.96-$25.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The IT Help Desk Specialist at BRICKELL PERSONNEL CONSULTANTS, INC. is responsible for providing technical support to users in an efficient and accurate manner. This role serves as the firm’s front liner, solving basic technical problems and supporting all assigned areas to maintain customer value to the company's standards. The position involves first level contact with customers, problem escalation, tracking and redirecting issues, and ensuring excellent customer service.
Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Qualifications
Required
- Proven working experience in providing Help Desk support
- Proficiency in English AND Spanish
- Working knowledge of help desk software
- MAGAYA CRM, Mangmage Data Mining tools and Applicaitions, SQL
- Print Drives and software support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Preferred
- BS degree in Information Technology, Computer Science or equivalent is preferred
Full Job Description
Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Requirements and skills
- Proven working experience in providing Help Desk support
- Proficiency in English AND Spanish
- Working knowledge of help desk software
- MAGAYA CRM,
- Mangmage Data Mining tools and Applicaitons
- SQL
- Print Drives and software support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent is preferred
Job Type: Part-time
Pay: $22.96 - $25.00 per hour
Expected hours: 20 – 25 per week
Schedule:
- Day shift 8:30AM - 1PM
- Monday to Friday
- Weekdays
Ability to Commute:
- Doral, FL 33172 (Required)
- Work Location: In person
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