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Service Desk Support Agent
Insight Global • Remote • Posted today via LinkedIn
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Remote • Full-time • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Insight Global is seeking a Service Desk Support Agent for a year-long contract with renewal and permanent hire potential. This remote role requires candidates to be within a 30-45 minute commute to East Rutherford, NJ, for potential onsite support. The position involves a night shift from 8 PM to 8 AM, supporting incident ticketing systems and event management.
Responsibilities
- Support incident ticketing system
- Manage event management
Qualifications
Required
- At least 1 year of prior experience with incident ticketing system and event management
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint
- Critical thinking skills
- Professional communication skills both written and verbal
- Eligible to clear a Public Trust Clearance process
- Pass a background check
- Comfortable working night shift 8 PM – 8AM
About Insight Global
Insight Global Education is an education company that offers transformative educational travel programs for university students, recent graduates, high schools, and community groups. They focus on providing safe, culturally vibrant, and educational experiences in remarkable locations around the world, connecting classrooms to communities. Their programs include curricular resources, workshops, and local experiences, with a strong emphasis on health and safety.
Full Job Description
Insight Global is seeking a Service Desk Agent to support one of our clients. This role will be a year long contract, with renewals and permanent hire potential. This will be remote, but does need to be within a 30-45 min commute to East Rutherford, NJ incase onsite support is needed. This is going to be a 8PM - 8AM night shift opportunity.
Must Haves:
- At least 1 year of prior experience working with incident ticketing system and event management (internship or school is fine)
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal.
- Must be eligible to clear a Public Trust Clearance process & can pass a background check.
- Comfortable working night shift 8 PM – 8AM
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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