Customer Service & Success - Associate

Customer Service Associate - Day Shift Full-time $18-$20

TORCHSTAR CORP is the leading distributor of the lighting industry and a full spectrum illumination solution provider in the U.S. As a provider of customized supply chain solutions, the company serves customers in many B2B and B2C market segments including industrial lightings, commercial lightings, remodeling, residential lightings, and specialty lightings. Founded in 2009 and headquartered in Los Angeles, TORCHSTAR serves more than 8,000,000 customers through a footprint of 1700+ professional products.

Positions in this function is responsible for representing the organization and functioning as a key communicator for the organization's members and providers. Educates and informs customers of products and services. Promotes company's commitment to superior customer service. Proactively and reactively seeks appropriate solutions to potential and existing service issues. Identifies root cause issues and works diligently and cooperatively to minimize or eliminate issues.

Primary Responsibilities:

1. General office support with a variety of clerical activities and related tasks.
2. Answer incoming customer inquiries through email and phone calls
3. Directing calls and appointments to appropriate staff.
4. Processing outgoing and incoming mail.
5. Collaborate with management teams to stay updated on new products, services, and policies
6. Record customer information within our customer service database
7. Engage with clients in a friendly and professional manner while actively listening to their concerns
8. Offer support and solutions to customers in accordance with the company's customer service policies
9. Other duties as requested

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1. High School Diploma or GED
2. 1-3 years of experience in eCommerce industries
3. 1-3 years of warranty processing or claims customer service experience
4. 1-3 years of previous customer service experience
5. 1 year of authorization/referral processing experience
6. PC proficient in a windows environment including Microsoft word, Outlook, and Excel
7. Excellent verbal and written communication skills
8. Efficiency and organizational skills

Schedule:

Monday to Friday (8:30 AM - 5:30 PM)

Benefits:

You will enjoy a competitive wage, stable hours, and an employee discount. Full-time employees will be eligible for TORCHSTAR's benefits package which includes dental and vision coverage, life insurance, paid time off, paid holidays and a 401(k) plan.

• Group Health Insurance
• Dental Care
• Vision Care
• 401(k)
• Life Insurance
• Paid Sick Leave
• Paid Vacation Leave
• Employee Discount
• Gas Reimbursement

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! TORCHSTAR team members make a difference in the lives of customers, colleagues, and the communities where we live and work every day. TORCHSTAR is an equal opportunity employer committed to workplace diversity.