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Patient Access Associate
OSF HealthCare • Monmouth, IL 61462 • Posted 4 days ago
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In-person • Full-time • $18.43/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Patient Access Associate at OSF HealthCare is responsible for ensuring each registered patient has a complete and accurate medical record, including patient demographics, insurance coverage, and registration precision. This role involves excellent patient service skills to create a positive first impression, with a high degree of deductive reasoning necessary to solve complex issues in a multi-payer situation. The position requires travel to Galesburg, IL, and includes a rotating schedule for weekends and holidays.
Responsibilities
- Ensure each registered patient has a complete and accurate OSF medical record
- Include patient demographics, insurance coverage, responsible guarantor, and registration precision
- Understand patients' financial responsibilities and expectations while at the facility
- Create an exceptional first impression of OSF's services to patients, families, and external patients over the phone or in person
- Solve issues that can arise in a complex, multi-payer situation
Qualifications
Required
- High school diploma or GED
- One year in an office clerical setting or customer service environment
- Working knowledge of standard Microsoft Office applications and website navigation
- Problem solving, conflict management, time management, good oral and written communication skills
- Required to complete all role specific revenue cycle training and certification within 12 months
Preferred
- Three years in an office clerical setting or customer service environment
- Direct experience in a revenue cycle or medical setting
- Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
- Knowledge of medical terminology
About OSF HealthCare
OSF HealthCare is a not-for-profit Catholic health care system based in Peoria, Illinois, offering a wide range of healthcare services. It operates multiple hospitals and medical centers in Illinois and Michigan, with its flagship facility being OSF St. Francis Medical Center in Peoria, providing specialized services such as cardiovascular care and organ transplantation. Additionally, OSF HealthCare also offers primary care, specialty care, hospital care, outpatient services, home health services, hospice care, and health insurance through OSF HealthPlans.
Full Job Description
Expected pay for this position is $18.43/hour. Actual pay will be determined by experience, skills and internal equity.
This job is located in Monmouth, IL
There will be travel to Galesburg,IL
7A-330P Monday - Friday, with rotating weekends and holidays scheduled times as needed.
POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.
Qualifications
REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology
OSF HealthCare is an Equal Opportunity Employer.
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