Customer Service Representative

Title: Customer Service Representative II

Multiple locations: 118 Flanders Rd Westborough, MA 01581

Duration: Long-term potential contract to hire

Pay Range: ($23 - $25)/hr. on W2 without benefits. The rate may be negotiable based on experience, education, geographic location, and other factors.

Training start time/ schedule? - Mon-Fri 8 am - 4:30 pm; Day#1 9 am start time

Schedule after training? Start & End times range between 8 am - 8 pm

Job Description:

Provide quality customer service and support to client Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner. Provide product knowledge and technical assistance as necessary. Respond to customer inquiries. Enter information in a computerized database. Communicate any problems or issues to management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High school diploma or equivalency is required. Good verbal and written communication skills. A professional and courteous manner when interfacing with all internal and external customers is required. Good customer service, interpersonal, computer, typing, and telephone skills.

Important Notes:

• Will this have the ability to be temp to perm? Yes

• How many years exp are you looking for? 1 year plus

• Is financial exp a must? Preferred but not a requirement

• Degree required/type? No

• Will the candidate be required to provide their own equipment? No, We will provide equipment

• What are the top 3 skills that you’ll be looking for on a resume- Customer Service experience, computer experience, multi-tasking-organized

• Will the position be a remote start or on-site- Training will be done remotely, they may be required to report to the office to obtain equipment or if they have system issues.

o If remote- will there be an opportunity to be 100% remote for the duration of the assignment- no, they will be required to be hybrid going to the office 3 days a week

• Will equipment be shipped or picked up? Shipped

If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them!

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

Abhishek Rastogi

Resource Development Manager

T +1 610 538 3614

M +1 610 538 3614

E abhishek.rastogi@akkodis.com

Linked In: https://www.linkedin.com/in/abhishek-rastogi-8b653a191/

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