PART-TIME IT SUPPORT SPECIALIST **WEEKENDS**

Job Title: IT Support Specialist

Department: IT

Position Reports to: COO

Employment: W2 Part-Time, Hourly, Non-Exempt (Two Weekends per month or 23 hours per month)

Location: Remote. FL, GA, ID, IN, LA, MN, MO, WI, Residents Only (FL preferred).

You are here! This can only mean one thing; you want to add a bit of SPICE to your life! At The Spice & Tea Exchange®, our mission is to Create and Share the Experience of a More Flavorful Life. Are you the best at what you do and want to love where you work? We are seeking a skilled, motivated, and customer-centric IT Support Specialist to help us bring our mission to life every day with our team members and franchisees. If this sounds like you, come grab a seat at our table! Apply now, and let your culinary imagination run wild with us!

Objective:

As the IT Support Specialist, you will be an integral member of the IT Team that provides IT Service Management support to a growing Franchise System. The primary focus for this weekend role will be to actively manage the ticket system and emergency line, troubleshoot, and protect the integrated systems of our organization. You will also ensure compliance with policies, standards, and operating procedures, offer training, and deliver timely resolutions to our network of retail stores and internal Corporate Team Members.

Essential Functions & Responsibilities:

• Troubleshoot and resolve helpdesk Tech & Ops support tickets to include the Retail POS system, credit card terminals for a network of retail stores as well as provide technical support to employees, within the company's defined SLA's.
• Escalate support tickets, when necessary.
• Install, configure, and maintain software, hardware, and networks, including VoIP, cloud-based systems, and local printer installations.
• Monitor system performance and internet connectivity.
• Ensure a secure operating environment to include monitoring uptime of the IT infrastructure.
• Monitor backups to ensure data integrity.
• Create and manage user accounts and system permissions.
• Collaborate with other teams to ensure the seamless operation of IT systems.
• Maintain and/or recommend updates to system configuration and/or training documentation.
• Be customer-centric and responsive.

Knowledge and Job Requirements:

• 2-4 years' experience troubleshooting and root cause analysis of network operating systems, hardware, and support.
• 2-4 years' experience resetting POS systems, passwords, and supporting general business operations, ERPLY experience preferred.
• 2-4 years' experience communicating effectively, on both a technical and non-technical level, with appropriate personnel at all levels, as well as with vendors, and franchises.
• 2-4 years' experience handling multiple tasks and deadlines.
• Ability to adapt to a rapidly changing systems landscape.
• Windows server administration including Windows 10 support.
• Microsoft Office and Office 365 experience required.
• Strong understanding of network protocols and infrastructure.
• Ability to work independently and manage multiple tasks simultaneously.
• IT certifications, preferred.
• Security experience, preferred.

Physical Requirements:

• Sitting or standing in place for extended periods of time.
• Ability to work independently, 9:30am EST - 9:00pm EST., two weekends per month.

Core Values:

• Curious with a problem-solving mindset and a bias for action.
• Patient; creative, compassionate, and empathetic.
• Collaborative with strong communication skills and goal-oriented.
• Resilient with tenacity, commitment, and focus.

Spicy Perks:

• 401k plan + company match.
• Employee product discounts.
• Quarterly "Create & Share," free product gifts.
• Annual "Holiday Bucks" with access to select personalized gifts for yourself or loved ones over the Holidays.
• Paid weekly.

Equal Employment Opportunity Statement:

The Spice & Tea Exchange® provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Company prohibits discrimination and harassment of any type.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Drug Free Workplace:
The Spice & Tea Exchange® is committed to maintaining a safe and productive work environment. The company policy states, all applicants must complete a drug screening test if accepting an offer of employment. Employment offers are contingent upon a negative drug screening test result.

This is a remote position.

We create and share the experience every day! Life is better lived with a little spice

The Spice & Tea Exchange ® was founded in 2008, by a group of talented individuals with a passion for life and food. What started as a small shop in St. Augustine, Florida, has quickly grown into a nation-wide franchise powered by flavor, passionate franchise owners, and a desire to bring flavorful ingredients to your kitchen. Our franchise owners are the #1 REASON for what we do, and our team is a close-knit family you'd enjoy sitting with around the dinner table.

"Creating & sharing the experience of a more flavorful life," is the mission and cornerstone of our business, in which we strive to provide guests with quality products and flavorful memories. We offer a high-quality, diverse assortment of products in a sensory shopping experience. One step into our shops will kick your senses into high-gear as you open the jars and smell, explore recipes, and speak with our knowledgeable staff about your culinary interests.

At The Spice & Tea Exchange® we are committed to our mission. If you have a desire to inspire coworkers and customers, we may have a place for you at the table! Our employees define experience as all the events of our lives that shape who we are, taking you out of the everyday task list and putting you into a place that takes you to a different state of mind, making memories that are not forgotten, and trying things for the first time! The employee experience is something we do not take with a grain of salt.