Guest Experience Specialist

Join Our Team as a Guest Experience Specialist!

About Us:At V/O Med Spa, we are dedicated to creating exceptional experiences for our guests from the moment they reach out to us. Our team is passionate about providing top-notch service and enhancing the well-being of every client who walks through our doors. We are currently looking for a dynamic and friendly Guest Experience Specialist to join our spa operations team!

Position Summary:As a Guest Experience Specialist, you will be the first point of contact for our guests, responsible for ensuring they have a memorable and seamless experience. You'll manage guest scheduling, ensure timely service delivery, and embody our core values in every interaction. Your role will be vital in maintaining a clean and organized workspace, responding to guest inquiries, and supporting our sales process-all while representing the V/O Med Spa brand with pride. You will report directly to the Spa Manager.

Responsibilities:

• Greet and welcome guess in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Ensure that the guest has an exceptional experience from the moment they call on the phone or walk through the door
• Responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner
• Embody V/O's core values and reflect them through their interactions and behaviors
• Continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

What You Bring to the Team:

• Key Attributes for Success:
  • Ethical and trustworthy
  • Positive and enthusiastic attitude
  • Empathetic and outgoing
  • Strong problem solver
  • Team-oriented and responsible
• Essential Skills:
  • Highly organized and responsive
  • Adaptive and flexible
  • Continuous improvement mindset
  • Effective communication and time management skills
• Qualifications:
  • In-depth knowledge of spa services
  • Excellent interpersonal and customer service skills
  • Strong cleanliness and sanitation practices
  • Comfortable consulting clients on both cosmetic and non-cosmetic treatment options

Why Work with Us?At V/O Med Spa, we believe in fostering a positive and inspiring work environment where your contributions matter. This is a fantastic opportunity to grow your career in the beauty and wellness industry while making a real impact on our guests' lives.

Ready to Elevate Guest Experiences?If you're passionate about providing outstanding service and eager to be part of a supportive team, we want to hear from you! Apply now and take the first step toward a rewarding career as a Guest Experience Specialist with V/O Med Spa.