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Manager, Account Services
Ultimus Fund Solutions • Hauppauge, NY 11788 • Posted 5 days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
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The Manager, Account Services at Ultimus Fund Solutions is responsible for overseeing the transfer agent operations team, involving direct interaction with clients, financial representatives, vendors, and associates. This role includes contributing to the development and performance of team members, managing team operations, and ensuring compliance with various regulations. The position requires a blend of management, legal, and tax knowledge, as well as strong communication and leadership skills.
Responsibilities
- Performs a sweep of workflow to ensure timely processing of all transactions.
- Interprets fund prospectus for each fund family and ensures processing is completed accordingly.
- Writes detailed procedures and processing instructions for the processing team.
- Authorizes processing exceptions according to management guidelines.
- Manages escalated situations regarding difficult callers or clients.
- Answers questions or finds requested information for fund family contacts.
- Determines and interprets required legal documents for processing.
- Prepares written legal correspondence to effectively communicate complex issues.
- Ensures compliance with SEC, NICSA, and FINRA regulations.
- Interprets IRS regulations pertinent to retirement plans and tax reporting.
- Resolves and processes IRS Tax Levies.
- Manages associates within department including hiring, training, and development.
- Conducts one-on-one and team meetings to discuss new procedures, problems, and issues.
- Establishes team and individual goals for department.
- Works with the AVP Account Services and/or VP, Transfer Agent to develop new procedures and processes.
Qualifications
Required
- Bachelor's degree in business administration or related field.
- 5-8 years of experience in client service or related field.
- 1-2 years of management and leadership experience.
- Experience working within the financial services industry.
- Series 6 or 7 license.
Preferred
- Knowledge of retirement plans, mutual fund IRS regulations, and 529 plans.
- Proficiency in Microsoft Office Suite and Adobe Acrobat.
Full Job Description
SUMMARY
The Manager, Account Services is responsible for the transfer agent operations team requiring direct interaction with clients, financial representatives, vendors, and associates. Additionally, this role will contribute to the development and performance of team members, the processes used by them and holds team members accountable for their work.
KEY ACCOUNTABILITIES
ACCOUNT SERVICES
TAX AND LEGAL
PERSONNEL MANAGEMENT
WORKING RELATIONSHIPS
May perform other duties as required and assigned.
EDUCATION AND EXPERIENCE
KNOWLEDGE
SKILLS AND ABILITIES
Equivalent education, experience, and KSA's will be considered.
Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant's or employee's race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.
The Manager, Account Services is responsible for the transfer agent operations team requiring direct interaction with clients, financial representatives, vendors, and associates. Additionally, this role will contribute to the development and performance of team members, the processes used by them and holds team members accountable for their work.
KEY ACCOUNTABILITIES
ACCOUNT SERVICES
- Performs a sweep of workflow on an as needed basis to ensure that all transactions are processed in a timely manner.
- Interprets fund prospectus for each fund family and ensures processing is completed accordingly.
- Writes detailed procedures and processing instructions for processing team.
- Authorizes processing exceptions according to management guidelines.
- Manages escalated situations regarding difficult callers or clients.
- Answers questions or finds requested information for fund family contacts.
TAX AND LEGAL
- Determines and interprets required legal documents for processing.
- Prepares written legal correspondence using proper grammar and language content to effectively communicate complex issues.
- Ensures compliance with SEC, NICSA, and FINRA regulations.
- Interprets IRS regulations pertinent to retirement plans and tax reporting for all types of accounts.
- Resolves and processes IRS Tax Levies.
PERSONNEL MANAGEMENT
- Manages associates within department including, but not limited to, hiring, training, and developing associates, delegating work assignments, writing, and conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions.
- Conducts one-on-one and team meetings with associates on a regular basis to discuss new procedures, problems, and issues.
- Establishes team and individual goals for department.
- Fosters performance of associates and the processes used by them; holds the associates accountable for their work.
WORKING RELATIONSHIPS
- Works with the AVP Account Services and/or VP, Transfer Agent in one on one meetings to develop new and effective procedures and processes for the department.
- Daily contact with transfer agent executives and operating departments.
- Frequent contact with fund advisor executives and staff.
- Regular contact with financial brokerage representatives or advisors.
- Mentors associates through instruction, coaching, providing real-time on-the-job experiences, modeling effective practices, and advising on methods used.
May perform other duties as required and assigned.
EDUCATION AND EXPERIENCE
- Bachelor's degree in business administration or related field.
- 5-8 years of experience in client service or related field.
- 1-2 years of management and leadership experience.
- Experience working within the financial services industry.
- Series 6 or 7 license.
KNOWLEDGE
- Retirement plans, mutual fund IRS regulations, and 529 plans.
- Microsoft Office Suite.
- Adobe Acrobat.
SKILLS AND ABILITIES
- Aligns associates with company values and goals.
- Plans and delegates the work of others.
- Motivates and inspires others.
- Assesses performance of self and associates to make improvements or take corrective action.
- Plans and develops systems and procedures to improve operating quality and efficiency of department in accordance with company policies and procedures.
- Troubleshoots issues utilizing creative and critical thinking skills.
- Multitasking, analytical, and organizational skills.
- Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
- Demonstrates personal integrity, responsibility, and accountability.
- Effectively uses resources such as time and information in conjunction with associates.
- Participates in solving problems and making decisions.
- Presents and expresses ideas and information, written and oral, clearly, and concisely.
- Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
- Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
- Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
- Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.
Equivalent education, experience, and KSA's will be considered.
Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant's or employee's race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.
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