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Front Desk Attendant
Brain Injury Association of Colorado, Inc. • Denver, CO 80220 • Posted 2 days ago
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In-person • Full-time • Entry Level
Job Highlights
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As a Front Desk Attendant at Valor on the Fax, you will be part of a team providing support to clients experiencing homelessness with brain injuries or related disabilities. This role involves a trauma-informed approach to build trust with residents and visitors, managing access to the building, ensuring property safety and cleanliness, and escalating concerns as needed. The position requires a full-time schedule with shifts including weekends and overnight duties.
Responsibilities
- Screen residents and/or visitors needing entry into the building by checking their ID and answering questions/concerns as needed.
- Elevate questions/concerns to the Resource Navigation team and/or Brother's Property Management team as appropriate.
- Monitor residents and visitors entering and exiting the property.
- Complete incident book entries and other reports as needed before the end of your shift.
- Ensure the property common areas are clean, safe, and well maintained.
- Understand and implement Visitor Policy
- Ensure visitors enter and exit the building within the time allotted within the house rules.
- Ensure visitors sign in and out.
- Inform residents of visitors' arrival and ensure that residents escort visitors in and out of the building.
- Ensure residents adhere to house rules and that any lease violations and maintenance issues are escalated in a timely manner.
- Answer the front desk phone and forward calls to the appropriate contact.
- Monitor security cameras to ensure the safety of everyone inside the premises.
- Exercise the right to contact Law Enforcement or the STAR program as appropriate if conflict or medical emergencies arise that cannot be addressed with staff onsite.
- Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident Services or property management to report these types of urgent situations.
Qualifications
Required
- Ability to communicate effectively both orally and in writing.
- Possess knowledge and willingness to learn and utilize a trauma informed approach.
- Must be at least 18 years of age.
- Ability to work in a team setting and display clear and professional boundaries.
- Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness.
- Ability to deescalate individual and situations when needed.
- Background Check (completed by BIAC)
- Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges.
Preferred
- Bilingual (English and Spanish)
- Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.
- Experience interacting with individuals experiencing homelessness.
- Experience interacting with criminal justice-involved individuals.
- Experience with crisis management procedures.
Full Job Description
PRIMARY FUNCTION: Be part of a team of knowledgeable, compassionate, and helpful allies for clients housed at Valor on the Fax and visitors. As Front Desk Attendant, utilize a trauma-informed approach in providing a polite and professional physical presence at the front desk to build trust with the residents and their visitors.
This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother's Redevelopment Property Management staff to support residents and Resource Navigators. Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability.
This is a full time position with a schedule of Sat and Sun 7:00 am - 7:00 pm and Wednesday night 7:00 pm - 7:00 am
Required Qualifications
Preferred Qualifications
This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother's Redevelopment Property Management staff to support residents and Resource Navigators. Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability.
This is a full time position with a schedule of Sat and Sun 7:00 am - 7:00 pm and Wednesday night 7:00 pm - 7:00 am
- Screen residents and/or visitors needing entry into the building by checking their ID and answering questions/concerns as needed.
- Elevate questions/concerns to the Resource Navigation team and/or Brother's Property Management team as appropriate.
- Monitor residents and visitors entering and exiting the property.
- Complete incident book entries and other reports as needed before the end of your shift.
- Ensure the property common areas are clean, safe, and well maintained.
- Understand and implement Visitor Policy
- Ensure visitors enter and exit the building within the time allotted within the house rules.
- Ensure visitors sign in and out.
- Inform residents of visitors' arrival and ensure that residents escort visitors in and out of the building.
- Ensure residents adhere to house rules and that any lease violations and maintenance issues are escalated in a timely manner.
- Answer the front desk phone and forward calls to the appropriate contact.
- Monitor security cameras to ensure the safety of everyone inside the premises.
- Exercise the right to contact Law Enforcement or the STAR program as appropriate if conflict or medical emergencies arise that cannot be addressed with staff onsite.
- Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident Services or property management to report these types of urgent situations.
Required Qualifications
- Ability to communicate effectively both orally and in writing.
- Possess knowledge and willingness to learn and utilize a trauma informed approach.
- Must be at least 18 years of age.
- Ability to work in a team setting and display clear and professional boundaries.
- Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness.
- Ability to deescalate individual and situations when needed.
- Background Check (completed by BIAC)
- Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges.
Preferred Qualifications
- Bilingual (English and Spanish)
- Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.
- Experience interacting with individuals experiencing homelessness.
- Experience interacting with criminal justice-involved individuals.
- Experience with crisis management procedures.
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