Support Technician

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Support Technician!

In this role the support Technicians works with a global team to assist Airlines around the world resolve a variety of issues. Support Technicians assist customers with Aircraft on Ground (AOG) situations required quick responses to return aircraft to revenue service, help resolve issue with parts and tooling support, and help customer interpret aircraft and engine manuals.

Responsibilities:

· 24/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers.

· Provides aircraft on ground (AOG) coverage.

· Analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.

· Resolve tooling and support equipment questions and troubleshoot engine systems.

· Process customer requests for assignment to applicable subject matter experts.

· Provide AOG parts availability and quotations.

· Coordinate with Distribution Center for AOG parts orders.

· Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Qualifications we seek in you!

Minimum Qualifications

· Excellent written and verbal communication skills

· Ability to work independently

· Excellent PC skills, experience using MS Office, MS Outlook and Excel.

· Must be able to work on weekends and 2nd shift as needed.

Preferred Qualifications

· Experience in Aerospace/Airline operations.

· General understanding of gas turbine systems and operating principles

· Acceptable candidates must provide one of the following certifications:

o 2-yr technical / associates degree

§ Preference given for mechanical/ aerospace related study

o Experienced aviation technician

§ A&P Certification, no experience necessary.

§ Alternate to an A&P Certificate is experience in Military aircraft maintenance

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.