Customer Service Representative

Location: On-Site

Job Type: Full-Time

Company Overview:

Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who can contribute to our mission while growing their career.

Job Description: As a Customer Service Representative, you will be an integral part of our team, providing exceptional service to our clients. You will be responsible for managing various data-related tasks, supporting our Customer Service Manager, and handling customer interactions with professionalism and empathy.

Responsibilities:

• Serve as a key point of contact for customers, handling inquiries via phone, email, and voicemail with promptness and courtesy.

• Manage and update customer information, including demographics and insurance details, ensuring accuracy and compliance.

• Collaborate effectively with third-party billers, overseeing new referrals and maintaining current patient information.

• Ensure proper usage and understanding of relevant medical terminology.

• Utilize Excel and other software tools to manage operational trackers, contributing to team efficiency and progress monitoring.

• Learn and adapt to new software platforms quickly, including CRM systems, data analysis tools(e.g., Power BI), and in-house software (Microsoft Business Central).

• Assist in developing and refining customer service protocols and procedures.

Qualifications:

• Education: High school diploma or equivalent required; further education or certification in a relevant field is a plus.

• Experience: Minimum 1 year in DME Customer Service; 3+ years in diverse customer service settings, including healthcare, preferred.

• Technical Skills: Proficiency in Excel, familiarity with medical terminology, and the ability to quickly master new software tools.

• Soft Skills: Exceptional communication (written and verbal), organizational, and interpersonal skills. Strong critical thinking and problem-solving abilities.

• Independence: Ability to work independently and as part of a team, demonstrating initiative and self-direction.

• Adaptability: Comfortable working in a fast-paced, non-traditional environment, with a willingness to embrace change and tackle new challenges.

What We Offer:

• A competitive salary and benefits package.

• Opportunities for professional development and career growth.

• A collaborative and innovative work environment.