Accounts Support Manager

Position Mission: The Accounts Support Manager (ASM) role will be seen by the NAPA system as the “go to” person for the assigned product categories. This role will be a division role responsible for their Product Category across all sales channels (ISO/COS) within their Division, including the long- and short-term planning, organization of sales initiatives and training.

Position Performance Measures include:

• Total Division Sales Growth Quota

• Total Division Category Sales Growth Quota

Below is a list of some of the key deliverables this role is expected to support:

• Sales execution and quota attainment

• Product training and coordination with suppliers and field teams

• Promotional Details

• Inbound and Outbound selling

• Assist with data and sales reporting where needed

• Serve as critical liaison between NAPA field sales teams and suppliers

The primary objective of this position is to be the “Easy Button” for a Store Counter Person, Outside Sales Representative, Wholesale Manager, Store/District Manager, etc. with respect to the formulation, interpretation, and implementation of management policies and/or operating practices regarding sales efforts.

This role will be available during business hours and provide consultative services to internal (NAPA sales team) and external (owners of stores, auto care centers, major accounts, etc.) customers; answer queries within 24 hours as those relate to products, systems, promotions, pricing, etc.; review customer issues, resolutions, and other pertinent information to minimize problem recurrence; identify efficiencies and improvements in processes and implement related procedures; compare and evaluate possible courses of conduct, and act or make a decision after the various possibilities have been considered; and identify best practices and maximize features and benefits of products and value of Company services provided to the customers.

The role will work from an office and drive the business through email, phone calls, text messages, social media, and other applications. The role will drive growth into the commercial market by maintaining and leveraging a robust contact list for the following groups:

• NAPA Store Owners and Managers

• NAPA Wholesale Managers

• Customer Sales Representatives (store outside sales) and Company Commercial Sales Representatives

• Commercial Installers (AutoCare, Major Accounts)

The role will track sales and other data measurements for their territory on a regular basis.

A primary goal of the Accounts Support Manager role is to drive sales transactions and training to the various sales roles within the Org.

The role will build trust throughout the NAPA system and support the NAPA Supplier Partners in growing their market share. They will keep up to date with product and program training for their category.

Experience, Education, and Abilities:

• High School diploma is required. Bachelor's degree preferred

• 2+ years of product sales experience

• Understands and demonstrates critical selling skills such as preparing for the sales call, managing the customer/sales meeting, handling customer resistance, closing the sale, and account maintenance

• Prior experience selling the NAPA Product Category is a plus

• Ability to build relationships quickly and establish credibility – protects and cultivates relationships with key customers

• Ability to work effectively and interact with all levels of staff and departments within the organization

• Team player and able to work independently

• Ability to think strategically and understand business planning

• Ability to use organizational and planning skills, time management, and meet deadlines

• Demonstrates professionalism, good judgment and a strong work ethic.

• Effectively communicates, presents, and persuades using digital and electronic communication

• Possesses problem solving and decision-making skills

• Demonstrated ability to take initiative and action when appropriate

• Strong customer service attitude

• Proficient with Microsoft Office products

• Uses extreme caution communicating electronically. Abide by all GPC guidelines when sending written information internally and externally through all communication channels including Social Media

Working Conditions and Physical Demands
(The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have the ability to work a flexible schedule outside of the core business hours

• Work is performed in a typical office environment – ability to use a computer keyboard, computer monitor, and telephone for extended periods of time

• Travel Demands: Overnight travel is rare; however, the associate needs to be able to be out of town for training and support.

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