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Customer Service Representative
Genuine Parts Company • Pittsburgh, PA 15262 • Posted 1 day ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Genuine Parts Company is responsible for accurately fulfilling customer orders and managing incoming customer calls under close supervision. This role involves responding to basic customer inquiries, placing and negotiating orders, building customer relationships, and ensuring order fulfillment and customer satisfaction.
Responsibilities
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Negotiates the sale and purchase price of orders within certain parameters.
- Adjusts non-contract customer pricing based on competition and profit maximization.
- Builds customer relationships to drive repeat business and process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for up to $5,000 per line and $10,000 per purchase order.
- Sources products in branch, distribution center, or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders and may prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
Qualifications
Required
- High school diploma or GED.
- Zero to three years of related experience or an equivalent combination.
- Reliability, organization, and attention to detail.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills.
- Moderate computer skills, including information processing, email communication, and searching capabilities.
Preferred
- Product knowledge.
About Genuine Parts Company
Genuine Parts Company is a global service organization that distributes automotive and industrial replacement parts. It operates through four business segments: Automotive Parts Group, Industrial Parts Group, Office Products Group, and Electrical/Electronic Materials Group. The company serves customers in the United States, Canada, Mexico, Australasia, and Europe, with subsidiaries like NAPA Auto Parts and Alliance Automotive Group.
Full Job Description
SUMMARY:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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