Account Manager

Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we're growing. Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas.

Role

Our Account Management team is responsible for driving business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most influential and exciting partners in the ecosystem, where you'll be building near and long term strategies to drive growth and innovation for sellers and partners. We are seeking an experienced account management leader who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.

• Develop and nurture strong seller relationships to support the business through a consultative approach. Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals.
• Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
• Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption.
• Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
• Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes.

Team members in this role are required to be within commuting distance of our New York City, NY, Los Angeles, CA or San Francisco, CA hubs.
You

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next account manager you should have 5+ years of experience working in sales and/or account management function, specifically working with top business partners streamers, and/or creators, plus:

• Past experience growing and scaling Account Management teams within an organization. Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts.
• Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel.
• Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution.
• Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect.

Nice to Have

• Be a Whatnot seller or entrepreneur yourself.
• Passion for creator communities and/or existing Whatnot product categories (specifically toys, cards and games like Pokémon, Magic the Gathering, Wizards of the Coast).
• Experience buying and selling in online marketplaces.

Compensation

For US-based applicants:$134,000 - $180,000 + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.
Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

♥ EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.