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Owner Services Coordinator
Carolina Cabin Rentals, Inc. • Remote • Posted 3 days ago
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Remote • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Owner Services Coordinator at Carolina Cabin Rentals plays a crucial role in supporting the day-to-day operations of managing vacation rental properties for homeowners. This position focuses on efficient handling of repairs, maintenance, and work orders, coordinating with various teams, and ensuring operational efficiency. The role requires strong multitasking and attention to detail, and involves close collaboration with multiple teams and outside contractors.
Responsibilities
- Facilitate the coordination of work orders and property maintenance tasks.
- Manage work orders and tickets through internal operations systems.
- Ensure urgent repairs and maintenance are prioritized and addressed promptly.
- Contact outside contractors as necessary for maintenance and repairs.
- Oversee ongoing tasks to ensure nothing falls through the cracks.
- Coordinate with maintenance teams to resolve property issues.
- Occasionally visit properties to ensure work order quality and completion.
- Collaborate with Quality Control, Guest Services, and Hospitality teams to ensure properties are maintained to high standards.
- Visit properties occasionally to oversee on-site work when needed.
- Update property information in the system based on ongoing maintenance and operational needs.
- Support Owner Services Agent for Property Care.
- Update and maintain property information in the system (reservations, work orders, property pages, etc.).
- Work closely with the Owner Services Agent to ensure all property care and maintenance tasks are handled efficiently.
- Ensure timely and accurate completion of property-related tasks without gaps in communication or execution.
- Ensure changes to property details are accurately recorded in internal systems.
Qualifications
Required
- Highly organized and detail-oriented.
- Proactive approach to task management.
- Strong communication and coordination skills.
- Comfortable working in a fast-paced environment with the ability to prioritize urgent tasks.
- Familiar with work order management systems (Freshdesk, Streamline) or willing to learn.
Full Job Description
Carolina Cabin Rentals is hiring for an opening on our Owner Services team! The Owner Services Coordinator plays a vital support role in the day-to-day operations of managing vacation rental properties for the homeowners in our program. This position focuses on ensuring all repairs, maintenance, and work orders are processed and handled efficiently, keeping operations on track, and supporting the Owner Services Agents with property care-related tasks. The role supports various teams and requires strong multitasking abilities and attention to detail to ensure operational efficiency across the board.
You will collaborate closely with multiple teams, including Quality Control, Guest Services, Hospitality, and the Property Care Maintenance Team, ensuring seamless coordination and communication. The Owner Services Coordinator is responsible for internal coordination and building and maintaining productive working relationships with outside contractors, but is not responsible for direct communication with property owners.
Our company is made up of hard-working, knowledgeable professionals who value serving each other as we deliver professional property management for our clients. As we are in the vacation rental industry, we sometimes work when others are on vacation; however, we do our best to honor family time throughout the year.
Primary Duties and Responsibilities:
Tools and Software Used:
What You Will Not Be Responsible For:
Ideal Candidate Attributes:
Benefits include:
You will collaborate closely with multiple teams, including Quality Control, Guest Services, Hospitality, and the Property Care Maintenance Team, ensuring seamless coordination and communication. The Owner Services Coordinator is responsible for internal coordination and building and maintaining productive working relationships with outside contractors, but is not responsible for direct communication with property owners.
Our company is made up of hard-working, knowledgeable professionals who value serving each other as we deliver professional property management for our clients. As we are in the vacation rental industry, we sometimes work when others are on vacation; however, we do our best to honor family time throughout the year.
Primary Duties and Responsibilities:
- Facilitate Repairs and Maintenance:
- Lead the coordination of work orders and property maintenance tasks.
- Manage work orders and tickets through internal operations systems.
- Ensure urgent repairs and maintenance are prioritized and addressed promptly.
- Contact outside contractors as necessary for maintenance and repairs.
- Oversee ongoing tasks to make sure nothing falls through the cracks.
- Coordinate with maintenance teams to resolve property issues.
- Occasionally visit properties to ensure work order quality and completion.
- Support Operations:
- Collaborate with Quality Control, Guest Services, and Hospitality teams to ensure properties are maintained to high standards.
- Visit properties occasionally to oversee on-site work when needed.
- Update property information in the system based on ongoing maintenance and operational needs.
- Support Owner Services Agent for Property Care:
- Update and maintain property information in the system (reservations, work orders, property pages, etc.).
- Work closely with the Owner Services Agent to ensure all property care and maintenance tasks are handled efficiently.
- Ensure timely and accurate completion of property-related tasks without gaps in communication or execution.
- Ensure changes to property details are accurately recorded in internal systems.
Tools and Software Used:
- Freshdesk for managing tickets and emails.
- Streamline for handling work orders, reservations, property page updates, and tape chart management.
What You Will Not Be Responsible For:
- Direct communication with property owners, including taking calls, texts, or emails.
- Managing owner expectations or handling property rates.
- Frequent property visits-this will mainly be handled by the Owner Services Agent.
Ideal Candidate Attributes:
- Highly organized and detail-oriented, with a proactive approach to task management.
- Strong communication and coordination skills to work effectively with internal teams and external contractors.
- Comfortable working in a fast-paced environment with the ability to prioritize urgent tasks.
- Familiar with work order management systems (Freshdesk, Streamline) or willing to learn.
Benefits include:
- Paid time off
- 401(k) retirement plan with company matching
- Medical insurance
- Remote work
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