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\nAs a respected veterinary hospital, everything we do, from the careful design of our hospital to the selection of our staff, is done to ensure the comfort and well being of our patients and their owners. It is our goal to educate and involve clients in developing an individualized preventative health care plan that is best for their special companions. Because we are a family owned practice, our sta
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\n Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
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\n Credentialed Technician Competencies: Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
\nCollaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
\nCommunicating: Conveying instructions to clients and teammates to ensure successful patient care.
\nActive Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
\nOrganization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
\nClient Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
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\n Essential Responsibilities: Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
\nEnsures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
\nProcesses cash, checks, charge card payments and credit account payments.
\nSchedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
\nAssists in the updating of client/patient files, as needed.
\nPrepares and sends client correspondence.
\nSends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
\nPerforms a backup of the computer system on a regular basis, as directed.
\nPerforms and oversees the performance of posting daily business.
\nWelcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
\nAnswers incoming telephone calls applying proper telephone etiquette.
\nPresents clients with medications, instructions, new client kits and any other take home items.
\nHandles emergency situations with great care, patience, and following established clinic policies and procedures.
\nAddresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
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\n Requirements/Qualifications: Ability to work on weekends as required
\nHigh school diploma or equivalent
\nPrevious veterinary experience preferred
\nClient satisfaction references preferred
\nPractices OSHA safety techniques including proper PPE
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\n Benefits Offered: Paid time off
\nHealth insurance; dental insurance; vision insurance
\nRetirement benefits or accounts
\nBonus incentive
\nFlexible work schedules
\nCareer and professional development
\nEmployee Assistance Program
\nEmployee Referral Program
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\nBenefits offered may vary depending on full or part time employment status according to company policy.
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\n Pay Range: USD $19.00 - USD $21.00 /Hr.","datePosted":"2024-09-24","applicantLocationRequirements":{"@type":"Country","name":"United States"},"hiringOrganization":{"@type":"Organization","name":"Heartland Veterinary Partners LLC"},"employmentType":["FULL-TIME"],"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lawrence","addressRegion":"MA","postalCode":null,"addressCountry":"United States"}},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":"19.00","maxValue":"21.00","unitText":"HOUR"}}}
Heartland Veterinary Partners LLC • Lawrence, MA • Posted today
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The Client Service Representative at Heartland Veterinary Partners LLC is responsible for providing an exceptional experience to clients during every interaction, including practice administrative tasks such as record maintenance, appointment tracking, and cash processing. This role involves managing practice reception, maintaining veterinary medical records, and ensuring every patient is well-cared for and every client has an exceptional experience.
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