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Retail Sales Associate - Hospitality & Customer Service Backgrounds
Coastal Connections • Bridgeport, CT 06610 • Posted today
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Coastal Connections is seeking both full-time and part-time Retail Sales Associates for their Customer Service team. The role involves creating exceptional customer experiences through personalized interactions, utilizing hospitality expertise to create a welcoming environment, and handling customer inquiries, complaints, and product issues. Ideal candidates include individuals with backgrounds in Retail, Hospitality, Restaurant, or Sports, as they bring a strong work ethic, determination, and grit to the team.
Responsibilities
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Assisting customers face-to-face with any billing and/or equipment issues
- Handling new customer acquisitions and qualifying potential clientele
Qualifications
Required
- Passion for creating exceptional customer experiences
- Knowledge of being the face and voice of the hospitality world
- Ability to transform hospitality expertise into delivering memorable experiences
- Strong work ethic, determination, and grit
Preferred
- Background in Retail, Hospitality, Restaurant, or Sports
About Coastal Connections
Coastal Connections Inc. operates in the social services industry, providing personalized programs to empower individuals with disabilities to integrate into their communities. Their services include day habilitation, community-based day supports, and employment support, all focused on fostering lifelong learning and inclusion. With a mission to Respect Differences and Celebrate Success, they strive to create a supportive environment where every individual is valued.
Full Job Description
Are you a hospitality professional with a passion for creating exceptional customer experiences?
We are looking to fill both full time and part time positions within our Customer Service team. The Customer Service team member will bring their outstanding customer service skills to a whole new level. They will take their knowledge of being the face and voice of the hospitality world and transform that into delivering our customers with memorable experiences through personalized interactions. They will also be able to utilize their hospitality expertise by creating a welcoming and memorable environment for all of our customers. Join our team as a Customer Service Representative and embark on a journey to delight our customers with unforgettable experiences while providing top-notch support and service.
Individuals with a Retail, Hospitality, Restaurant, or Sports background THRIVE in our customer service position due to the incredible work ethic, determination, and grit they bring to the team. We not only provide full training without any experience needed, but we also provide an opportunity to grow a rewarding professional career.
Responsibilities:
-
Handle customer inquiries and complaints
-
Provide information about the products and services
-
Troubleshoot and resolve product issues and concerns
-
Document and update customer records based on interactions
-
Develop and maintain a knowledge base of the evolving products and services
-
Assisting customers face-to-face with any billing and/or equipment issues
-
Handling new customer acquisitions and qualifying potential clientele
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