Job Search Assistant
General Dynamics Information Technology • Washington, DC 20036 • Posted 4 days ago
Tailored resume, cover letter, and cheat sheet
Using AI ⚡ to summarize the original job post
The Service Operations Manager at General Dynamics Information Technology (GDIT) will manage high-impact teams across several functional areas including Service Desk, Deskside Support, A/V Conferencing/Meeting Support, and Asset Management. This role involves collaborating with customers, vendors, and partners to maintain day-to-day service operations, managing service operations and support of a wide range of IT services in multiple geographical locations, and leading teams to improve customer service and efficiency.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) is a global technology and professional services company that provides consulting, technology, and mission services to government, defense, and intelligence agencies across the United States. With a team of 30,000 experts, GDIT offers capabilities in digital modernization, artificial intelligence, cloud computing, cybersecurity, and application development, serving industries like civil defense, health, intelligence, homeland security, and state and local government. They prioritize diversity and inclusion in their workforce and focus on corporate citizenship and sustainability.
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NoneSuitability:
Public Trust/Other Required:
NoneJob Family:
Business OperationsJob Qualifications:
Skills:
People Management, Service Metrics, Service OperationsCertifications:
None - NoneExperience:
8 + years of related experienceUS Citizenship Required:
NoJob Description:
Service Operations Manager
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
Discover new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Service Operations Manager joining our team to support an important federal customer’s IT service operations, with the primary work location on-site in Washington DC.
At GDIT, we foster a people-centric environment. As a Service Operations Manager supporting our client, you will be trusted to manage high-impact teams across several functional areas including, Service Desk, Deskside Support, A/V Conferencing/Meeting Support functional areas. In this role, a typical day will include:
Your success will be measured through successfully meeting or exceeding customer defined AQLs against multiple performance metrics, and demonstrated success improving, optimizing, standardizing, and streamlining customer support processes that have yielded improvements in customer satisfaction and resulted in cost reductions.
WHAT YOU’LL NEED:
WHAT GDIT CAN OFFER YOU:
Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
OnsiteWork Location:
USA DC WashingtonAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.Search for other jobs like this one:
Search for popular related roles:
Search nearby locations hiring for this role: