Front Desk Manager

The Opportunity:
We are looking for a detail oriented, motivated, and enthusiastic Front Desk Manager to join our growing practice. This role is perfect for someone passionate about health and wellness, with a knack for customer service, high attention to detail, managerial talents, and a proactive attitude. You will play a crucial role in managing office operations, engaging with clients, and contributing to our positive office culture and growth. The opportunity can morph into an office manager with an expanded role as our office continues to grow year over year.

Key Responsibilities:

• Greet and assist clients with a warm, friendly attitude, ensuring a positive first impression.

• Manage phone calls, emails, and text messages efficiently, providing excellent customer service.

• Schedule and confirm appointments, and maintain smooth office operations.

• Work with providers to ensure patient experience is top notch.

• Process payments, handle insurance filings, and oversee inventory management.

• Assist with marketing and outreach efforts to promote the office and engage with the community.

• Maintain the cleanliness and organization of the office environment.

• Engage with clients of all ages, including infants and children, comfortably.

Qualifications:

• Passionate about health and wellness with a positive, health-conscious mindset.

• Proven experience in healthcare, billing, admin, customer service, or hospitality ideally in a fast-paced environment.

• Excellent communication skills, both written and verbal.

• Highly organized with attention to detail and ability to manage multiple tasks efficiently.

• Basic computer proficiency, be able to use software and technology on a regular basis.

• Experience dealing with health insurance is required.

• Social media and marketing skills are an advantage.

• Reliable, dependable, and able to work independently as well as part of a team.