Bilingual Customer Support

We are looking for a Bilingual Spanish Customer Support Specialist with a background in manufacturing, specifically in plating, to join our team in Los Angeles, CA 90061. Position is full time onsite, M-F 7/7:30am-3:30pm, Temp to Hire with a pay range of $22.00-$25/hr. D.O.E. Interviews are in person and looking to hire IMMEDIATELY!

The ideal candidate will excel in customer interaction, order processing, and data entry, ensuring an outstanding experience for our dedicated clients.

Key Responsibilities:

• Answer customer inquiries via phone and email in both English and Spanish.
• Take customer orders and process them accurately using ERP systems.
• Create purchase orders (P.O.s) and work orders as required.
• Enter and update customer data and order information in the system.
• Collaborate with Operational Dept./internal teams to ensure timely order fulfillment and address any customer issues.
• Provide product information and support related to plating services and processes.
• Maintain detailed records of customer interactions and transactions.
• Assist in identifying trends in customer inquiries to improve service delivery.
• Participate in training to stay updated on products, services, and best practices.

Qualifications:

• Bilingual in English and Spanish (written and verbal).
• Previous experience in customer support, preferably in a manufacturing or plating environment.
• Familiarity with ERP systems (e.g., Visual, SAP, or similar).
• Strong understanding of plating processes and terminology is a plus.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.