Customer Service and Sales Associate

Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing excellent customer service, managing sales inquiries, and driving sales growth through effective communication and relationship-building. This is a remote job that involves working from home.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and virtual meetings.
• Provide accurate information about our products and services.
• Resolve customer issues and complaints with empathy and efficiency.
• Identify customer needs and recommend appropriate products or services.
• Follow up with potential and existing customers to nurture leads and close sales.
• Maintain detailed and accurate customer records in our CRM system.
• Achieve and exceed sales targets and performance metrics.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Stay up-to-date with product knowledge, industry trends, and best practices.

Qualifications:

• Proven experience in customer service and/or inside sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficient in using CRM software and other sales tools.
• Comfortable with technology and able to adapt to new systems quickly.
• High school diploma or equivalent; college degree preferred.

Benefits:

• Competitive wages and bonus structure.
• Stock Options, Life Insurance, Discount Savings Card
• Comprehensive Medical/Dental reimbursement program.
• Flexible working hours and remote work environment.
• Compensation is based on performance.
• Professional development opportunities.

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