Job Search Assistant
Technical Customer Service Representative
WebOps, LLC • Remote • Posted 12 days ago via ZipRecruiter
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
Remote • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Technical Customer Service Representative at WebOps, LLC is responsible for providing technical support for Client Services and customers, including technical requests and support issues with applications and data. This role involves being the interface between various internal departments and Client Services, with access to third level product support. The position requires a positive, empathetic, and professional attitude, problem-solving skills, and the ability to communicate effectively across various channels.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance
- Software Testing
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
Required
- Degree in CS, related field, or work experience
- Experience with SQL – able to write select and join queries
- Experience with programming capability or understanding of Java or similar OO programming language
- Proficiency in Microsoft Office Suite
- Superb interpersonal, communication, and collaboration skills
- Great problem-solving and analytical abilities
- Excellent organizational and time management skills
Full Job Description
Job Description
Company Description:
Since 2006, WebOps, the global leader in digital healthcare solutions, has provided software solutions to medical device manufacturers, third party logistics providers, medical and dental schools, and healthcare facilities. The company is headquartered in Atlanta, Georgia and supports customers in 16 countries around the world 24 hours a day, 7 days a week.
WebOps has evolved from a traditional software company to a vendor-hosted solution in its past and now recognizes the need to evolve again into a multi-tenant SaaS provider. Thus, WebOps has shifted focus to cloud-neutral digital initiatives, once again leading the healthcare logistics space. WebOps offers an entrepreneurial remote-first work environment that empowers the individual and encourages constant learning and growth. Learn more at www.webops.com!
Job Description:
The primary responsibility of the position is to provide technical support for Client Services and Customers concerning technical requests and support issues with our applications and data. This position will be the interface between various internal departments and Client Services related to technical application and database operations. This position will be second level support for reported application and database issues with access to our third level product support team.
Primary Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance
- Software Testing
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Pay:
- Based on candidate experience and education
Qualifications:
- Degree in CS, related field, or work experience
- Experience with the following:
- SQL – able to write select and join queries
- Programming capability or understanding of Java or similar OO programming language
- Microsoft Office Suite
- Superb interpersonal, communication, and collaboration skills.
- Great problem-solving and analytical abilities.
- Excellent organizational and time management skills
Search for other jobs like this one:
Search for popular related roles:
Search nearby locations hiring for this role: